Cafe Supervisor

Ithaka Hospitality Partners, LLC; Montgomery (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

Ithaka Hospitality Partners, LLC is seeking a passionate Café Supervisor for Elevation Café in Montgomery, AL. This hands‑on role will oversee daily operations, ensuring exceptional guest experiences and team collaboration. The ideal candidate will lead a dedicated team to uphold service standards while managing inventory and maintaining a welcoming atmosphere.

The Café Supervisor plays a vital part in delivering high-quality food and beverage service and is responsible for team training, monitoring operations, and handling guest feedback effectively.

Qualifications

• Strong leadership and communication skills.
• Ability to multitask in a fast-paced environment.
• Previous experience in a supervisory role preferred.

Responsibilities

• Oversee daily café operations and guest experiences.
• Supervise staff to maintain service and food quality.
• Ensure cleanliness and address guest complaints.

Skills

Leadership

Communication

Customer Service

Multitasking

Food Safety Knowledge

Education

High school diploma or equivalent

Associate or bachelor's degree in hospitality management

Job description

Join Ithaka Hospitality Partners on an Exciting Journey!

Are you ready to be part of something extraordinary? Ithaka Hospitality Partners is seeking passionate and service-driven individuals to join our dynamic team at Elevation Convening Center & Hotel-a purpose-driven, sophisticated destination offering stunning views of downtown Montgomery, AL.

We are currently hiring for a Café Supervisor, a hands‑on role responsible for leading daily operations at Elevation Café. This position offers the opportunity to create memorable guest experiences while ensuring smooth service, team collaboration, and a warm, welcoming environment in one of the hotel's signature outlets.

Job Summary

The Café Supervisor is responsible for overseeing the daily operations of the café, ensuring a welcoming atmosphere, exceptional guest service, and smooth, efficient workflow. This role involves leading and motivating team members, maintaining high standards of food and beverage quality, managing inventory and supplies, and upholding cleanliness and safety protocols. The Café Supervisor plays a key role in creating a positive guest experience while supporting the overall goals and standards of the Elevation Convening Center & Hotel.

Supervisory Responsibilities

• Assists with interviewing, training, and supervising team.
• Supervises outlet staff to maintain service standards.

Duties & Responsibilities

• Oversee team and guests' experience following service standards.
• Monitors and ensures guest satisfaction with food and service.
• Maintains neat and clean cafe operations.
• Performs lateral service as needed for smooth operation.
• Assists in food preparation and coffee brewing.
• Educates team on coffee blends and brewing equipment.
• Learns and improves food and beverage quality.
• Provide customer service and maintain cafe setup.
• Conducts daily staff huddles and maintains communication.
• Ensures cleanliness, addresses guest complaints positively, and upholds food and beverage standards.
• Performs other duties as assigned.

Required Skills & Abilities

• Strong leadership and communication skills.
• Ability to multitask and work in a fast‑paced environment.
• Excellent customer service skills.
• Knowledge of food safety and sanitation guidelines.
• Basic math skills for inventory management.

Education & Experience

• High school diploma or equivalent required; associate or bachelor's degree in hospitality management or related field is preferred.
• Previous experience in a supervisory role in a café or restaurant setting preferred.
• Previous experience in a coffee shop or a coffee roaster as a barista preferred.

Physical Requirements

• Ability to stand for long periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Ability to bend, stoop, and reach.
• Ability to work in a hot and noisy environment.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job‑related factors.