Cafe Store Supervisor — Lead, Train & Drive Sales

Ho-Chunk, Inc.; Northern (KY); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Ho-Chunk, Inc. is seeking a Store Supervisor to support the store manager in overseeing daily operations and staff. This role involves managing scheduling, customer service, and ensuring compliance with company standards across a multi-category retail setting.

The position requires strong communication, ability to train employees, and the aptitude to adapt to shifting duties. Evening and weekend hours may be required, with local travel as needed.

Qualifications

• Associate degree in Business Management or related field.
• 2 years related experience preferred; or four years of related experience and/or training; or equivalent combination of education and experience.
• Valid Driver’s License and be insurable.
• Ability to stand for long periods and lift up to 50 pounds.
• Computer skills (Word, Excel) and strong organizational/interpersonal skills.

Responsibilities

• Assists in daily operations and helps manage a retail store selling gasoline, liquor, cigarettes and groceries.
• Trains or supervises new employees and manages scheduling with overtime control.
• Participates in inventories and ensures store cleanliness and product presentation to standards.
• Implements strategies to improve customer service, resolve complaints, and drive sales.
• Checks IDs for tobacco and alcohol purchases for customers under 30.
• Acts as store manager in the absence of the Store Manager.
• Receives and processes payments and handles deposits as required.

Skills

Customer focus

Teamwork

Communication

Problem solving

Decision making

Education

Associate degree in Business Management

Tools

Microsoft Word

Microsoft Excel

Job description

Ho-Chunk, Inc. is seeking a Store Supervisor to support the store manager in overseeing daily operations and staff. This role involves managing scheduling, customer service, and ensuring compliance with company standards across a multi-category retail setting.

The position requires strong communication, ability to train employees, and the aptitude to adapt to shifting duties. Evening and weekend hours may be required, with local travel as needed.