Cafe Shift Manager — Lead Team, Grow with Purpose

Starbucks; Franklin (MA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Tuition coverage (Starbucks College At

Achievement Plan

401(k) with employer match

Paid vacation & sick leave

Job summary

Starbucks is seeking a Shift Manager to lead store operations, coach team members, and drive exceptional customer experiences in a fast-paced retail environment. You will oversee daily activities, ensure quality standards, and contribute to a positive, welcoming atmosphere for customers and partners.

The role emphasizes hands-on leadership, mentorship, and development as part of Starbucks' growth pathway, with comprehensive benefits and opportunities to advance within the company.

Qualifications

• Minimum 1 year in retail/customer service management; 2 years preferred, or 4+ years of US military service.
• Experience supervising others, teambuilding and coaching.
• Strong organizational, interpersonal and problem-solving abilities.
• Entrepreneurial mindset with a sales-focused background.

Responsibilities

• Lead with purpose and drive store operations.
• Run a multi-million dollar business and manage daily KPIs.
• Supervise and coach team members to deliver exceptional guest experience.
• Create a welcoming space for the local community and partners.

Skills

Retail management

Team supervision

Coaching

Customer service

Organizational skills

Interpersonal skills

Problem solving

Entrepreneurial mindset

Sales focus

Job description

Starbucks is seeking a Shift Manager to lead store operations, coach team members, and drive exceptional customer experiences in a fast-paced retail environment. You will oversee daily activities, ensure quality standards, and contribute to a positive, welcoming atmosphere for customers and partners.

The role emphasizes hands-on leadership, mentorship, and development as part of Starbucks' growth pathway, with comprehensive benefits and opportunities to advance within the company.