Cafe Shift Lead - Elevate Customer Experience & Service

Sightglass Coffee Roasters; San Francisco (CA); On-site; USD 29,618 - 30,996; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid time off

Parental leave

Free coffee

Beans perks

Job summary

Sightglass Coffee Roasters in San Francisco, CA is seeking a Shift Lead to support daily leadership and ensure customer-focused, productive operations on assigned shifts. You will lead the team, delegate tasks, and help manage inventory, cash handling, and safety protocols.

This full-time role requires strong leadership, excellent communication, and the ability to maintain high standards in beverage and food quality while coaching staff and delivering exceptional guest experiences.

Qualifications

• Full-time employee (30-35 hours per week) with holiday and weekend availability.
• Must be able to maintain a positive demeanor under stress with both staff and patrons.
• Exercises good time management and approaches all tasks with a sense of urgency.
• Has a logical and methodological approach to problem solving.
• Maintains excellent attendance and punctuality.
• Is resourceful in challenging situations and shows excellent customer service at all times.
• Demonstrates good leadership skills and is empathetic and supportive when engaging staff.
• Is able to communicate clearly, honestly and promptly.
• Is motivated, flexible, and professional at all times.
• Practice good judgment in all situations.
• Must be customer focused and sets priorities accordingly, helping coach staff in understanding proactive customer service.

Responsibilities

• Strives for the highest standards in beverage and food quality, customer interactions, and overall store operations.
• Remains knowledgeable and educates staff and customers on current product offerings including beans, drinks, food, and merchandise.
• Follow manager directives and support team members to anticipate needs, ensure smooth café operations, and uphold our product and service standards.
• Helps with ordering as assigned by the Store Manager, including coffee, milk, pastries, inventory, etc.
• Monitors daily cafe schedule and shares feedback to improve results.
• Maintains safe, cash drawers, cashier turn-ins and deposits per documented cash handling procedures.
• Adheres to and ensures accountability around company policies, including but not limited to, cash handling, product standards, safety standards, cleanliness standards, facility maintenance and hospitality best practices.
• Provides feedback (both reinforcing and constructive) to the team in a respectful manner. Demonstrates good leadership skills and is empathetic and supportive when engaging the team.
• Communicates all staff difficulties, triumphs, and feedback to the Store Manager. Maintains shift flow by delegating tasks, (cleaning, stocking, prepping), and ensuring the staff is focused on customer service and sales.
• Uphold and follow all health, food safety, and safety guidelines.
• Sets the tone for the team by practicing and upholding a positive and solution-oriented attitude.
• Conducts monthly inventory as assigned.
• Respond to all customer and staff inquiries with patience, confidence, and professionalism.

Job description

Sightglass Coffee Roasters in San Francisco, CA is seeking a Shift Lead to support daily leadership and ensure customer-focused, productive operations on assigned shifts. You will lead the team, delegate tasks, and help manage inventory, cash handling, and safety protocols.

This full-time role requires strong leadership, excellent communication, and the ability to maintain high standards in beverage and food quality while coaching staff and delivering exceptional guest experiences.