Cafe Sales Staff Great Harvest

GH South - Bodacious Bread, LLC; Pensacola (FL); On-site; USD 12,000 - 20,000; Part time

Job summary

Great Harvest - Bodacious Bread in Pensacola, FL is seeking a part-time Café Sales & Service Staff to deliver exceptional customer service and support daily operations in the café. You will greet guests, assist with merchandise, and handle POS transactions.

The role emphasizes teamwork, product knowledge, and maintaining a clean, welcoming environment while adhering to health codes and company policies. Flexible hours include mornings, evenings, and weekends.

Qualifications

• Maintain professional attitude and appearance at all times.
• Well-organized and detail-oriented with all guest services.
• Required to stand, walk, and lift items (up to 25 lbs.) on a regular basis.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Excellent communication skills.
• Ability to work as part of a team.
• Ability to build relationships with customers.

Responsibilities

• Provide outstanding customer service by greeting and acknowledging every guest.
• Maintain knowledge of products, promotions, and events.
• Generate sales and cross-sell all products and services.
• Assist in merchandising, display maintenance and store housekeeping.
• Process and replenish merchandise and manage inventory.
• Follow dress code and company policies, pricing, and loss prevention.
• Open and close procedures and ensure security of the premises.
• Safely handle drinks during preparation and serve customers.
• Take and relay customer orders in a friendly manner.
• Document and report customer complaints to management.

Skills

Customer service

Guest greeting

Product knowledge

Communication skills

Teamwork

Physical stamina

POS system

Cash handling

Education

High school diploma or GED and 1–3 years related experience

Tools

POS system

Cash handling

Job description

Café Sales & Service Staff @Great Harvest - Bodacious Bread coming very soon to downtown Pensacola!

Pensacola, Florida

Description

The café sales and service staffare responsible formaintainingcustomer service, generating sales, food preparation, food safety, general housekeeping, merchandising, cash register operations (POS)and loss prevention in adherence to all company policies and standards of behavior.

Essential Duties

• Ensure that each guest receives outstanding customer service by providing a customer friendly environment, includinggreetingand acknowledging every guest,maintainingoutstanding standards, solid productknowledgeand all other components of customer service

• Maintain awareness of all product information, promotions, upcomingeventsand advertisements

• Responsible for generating sales and cross selling all products and services

• Assistin floor moves, merchandising, displaymaintenanceand store housekeeping. Keeping the sales floor and restrooms neat,cleanand organized

• Assistin processing and replenishing merchandise

• Adhere to dress code, standards of behavior, all company policies, procedures and practices, including signing, pricing, and loss prevention

• Follow all opening and closing procedures

• Safely handles all hot and cold drinks during drink preparation

• Verbally receives and calls back customer orders in a friendly manner

• Respondsproactivelyto prevent customer service situations and reports all complaints and requests to management

• Accurately and efficiently complete all sales transactions andmaintainproper cash and special promotions at POS registers

• May workspecial eventsandassistin all otherdepartments;as needed with approval of supervisor(s)

• Sells and serves baked goods and miscellaneous food items to customers

• Routinely cleans the bar area, floor,windowsand grinders, and takes out trash, etc.

• Reportspotential safety hazards and all employee accidents to the supervisor

• Prepare food items according to the Par sheet

• Ensure all items are labeled correctly

• Prepare dressings according to the recipes provided

• Bake cookies and bread

• Detects and ensures disposal of spoiled or unattractive food

• Completes production sheets and other records asrequired

• Receive inventory by checking invoices to ensure all items are accounted for

• Stock inventoryin accordance withhealth code (i.e.no raw meats above raw vegetables)

• Break down and clean work area at the end of shift (stove top cleaned, sheet pans cleared and cleaned, dishes, sweep & mop floor, cover food, ensure food is put away properly, etc.)

• Make sure ovens are turned off

• Ensure the building and facilities are properly secured

• Performs all other duties as requested or directed

Requirements

Knowledge, Skills, & Abilities

• Maintain professional attitude and appearance at all times

• Well-organized and detail-oriented with all guest services

• Required to stand, walk, and lift items (up to 25 lbs.) on a regular basis

• Ability to understand and carry out oral and written instructions and request clarification when needed

• Excellent communication skills

• Ability to work as part of a team

• Ability to build relationships with customers

Education & Experience

High school diploma or GED and one to three years of related experience and/or training, or equivalent combination of education and experience.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.The key physical requirements of this position include the ability to walk and stand for an extended period of time, bending, stooping, andableto lift up to 25 pounds.

Position Type & Expected Hours of Work

This is aregular, part-time, non-exempt position. Days and hours will vary to include morning, evening, and weekend work according to business needs.

Other Duties

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequiredofthe employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

The Studer Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensationand training.