Cafe Retail Sales Associate - HRC Myrtle Beach

141 Hard Rock Cafe International (STP) Inc; Myrtle Beach (SC); On-site; USD 24,000 - 32,000; Full time

Job summary

Hard Rock Cafe International (STP) Inc. in Myrtle Beach, SC is seeking team members to warmly greet guests, answer questions, and operate a point-of-sale system. You will handle cash, balance drawers, and help maintain a clean, organized store and stock levels.

In this role you’ll engage guests to understand their needs, upsell products, and deliver memorable experiences that align with Hard Rock’s brand. Training and benefits vary by employment status.

Responsibilities

• Greeting guests.
• Answering questions accurately and politely.
• Answering the phone.
• Processing sales transactions using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating product knowledge.
• Determining guests’ needs through 1-on-1 conversations and informing guests of product features and benefits.
• Suggestive selling using proven techniques.
• Maintaining a clean and organized store.
• Maintaining proper product stock levels through retail pulls and inventories.
• Displaying products per visual standards.
• Performing opening, closing and side duties (cleaning, polishing, sweeping, folding products).
• Ensuring guest satisfaction and creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls & inventories.
• Displaying Retail product – through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!