Cafe Retail Sales Associate — Create Memorable Guest Experiences

Hard Rock Hotel Cancun; New York (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Hard Rock Hotel Cancun is seeking a Retail Sales Associate to guide guests through the shopping experience and deliver memorable moments. You will greet guests, answer questions, process sales at the POS, handle cash, and maintain a clean, well-stocked store in a fast-paced environment.

Your passion for hospitality and product knowledge will help drive guest satisfaction. The role emphasizes engaging conversations, 1-on-1 interactions, and creating “Raving Fans” while upholding visual display

Qualifications

• Greeting guests.
• Answering questions accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by engaging them in conversations and informing guests of product features and benefits.
• Suggestive selling - using proven techniques.
• Maintaining a clean and organized store.
• Maintaining proper product stock levels through inventories.
• Displaying Retail product – through visual standards.
• Performing opening/closing duties and cleaning tasks.
• Assuring guest satisfaction and creating memorable experiences.
• Entertaining guests to create “Raving Fans”.
• This job description reflects essential functions and may not encompass all tasks.

Responsibilities

• Greeting guests and answering questions politely.
• Answering the phone and assisting guests with inquiries.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment; balancing drawer.
• Maintaining proper product stock levels and store displays.
• Directing guests to restrooms and information points.
• Demonstrating product knowledge and advising on features/benefits.
• Engaging guests in conversations to assess needs and upsell.
• Maintaining a clean, organized store and inventory accuracy.
• Opening/closing duties and general cleaning tasks.
• Ensuring complete guest satisfaction and creating memorable experiences.

Job description

Hard Rock Hotel Cancun is seeking a Retail Sales Associate to guide guests through the shopping experience and deliver memorable moments. You will greet guests, answer questions, process sales at the POS, handle cash, and maintain a clean, well-stocked store in a fast-paced environment.

Your passion for hospitality and product knowledge will help drive guest satisfaction. The role emphasizes engaging conversations, 1-on-1 interactions, and creating “Raving Fans” while upholding visual display