Cafe Quick Service (QSR) Manager- Eataly SHort Hills

Eataly North America; Millburn (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

401K with match

Free daily meal

Employee discounts

Referral bonus

Job summary

Eataly North America is seeking a QSR Manager to supervise day-to-day operations across its quick service counters. You will lead a team of leads, baristas and sales associates, ensuring guest satisfaction, smooth floor operation, and adherence to quality and safety standards.

Reporting to the Operations Manager, you will manage scheduling, inventory, vendor relations, and daily financial transactions while maintaining high hospitality levels and teamwork across the department.

Qualifications

• 2+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Maintains leadership presence on the floor, interacting with guests, team members and vendors.
• Collaborates with the Operations Manager on administrative and financial duties.
• Trains, motivates, mentors and organizes team members.
• Manages inventory, checks orders and distributes supplies.
• Records shift notes and assists with scheduling when needed.
• Ensures department complies with quality, health, safety and sanitation standards.
• Manages transactions and accurate accounting.

Skills

Leadership

Supervision

Cash handling

Hospitality

Communication

Coffee knowledge

Italian cuisine knowledge

Education

Post-secondary degree preferred

Job description

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Manager assists with supervising and running the day-to-day operations of the QSR counters.

Reports directly to the Operation Manager and supervises the QSR staff of service leads, baristas and sales associates.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Collaborates closely with the Opertion Manager on certain aspects of management including administrative and financial duties
• Trains, motivates, mentors and organizes team members
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Salary for this role: $65k-$75k

Qualifications:

Qualifications

• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem‑solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, and cash register

Additional Information

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.