Quick Service (QSR) Manager

Eataly North America; Millburn (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid parental leave

401K with match

Bonus program

Free family meals

Employee discounts

Product classes

Referral bonus

Job summary

Eataly North America is seeking a QSR Manager to supervise day-to-day operations of the quick service counters at our Millburn market. You will lead service leads, baristas, and sales associates, ensuring top hospitality standards and smooth daily operations.

You will work closely with the QSR GM/AGM on administrative duties, manage inventories, and coach staff to deliver excellent guest experiences. Availability includes evenings and weekends.

Qualifications

• 2+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverages preferred.
• Knowledge of leading a team of 15+ members.
• Knowledge of scheduling.

Responsibilities

• Lead and supervise QSR counters and staff.
• Maintain leadership presence on the floor and ensure hospitality standards.
• Collaborate with QSR GM/AGM on admin and financial duties.
• Train, motivate, and mentor team members.
• Monitor inventory and orders and manage supplies.
• Ensure accurate cash handling and transactions.
• Record shift notes and assist with scheduling.
• Ensure compliance with health and sanitation standards.
• Resolve incidents with guests and staff.

Skills

Supervisory experience

Money handling / cash handling

Team leadership

Knowledge of coffee

Knowledge of Italian cuisine

Steps of service

guest interaction and hospitality

Education

High school diploma or equivalent

Job description

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Manager assists with supervising and running the day-to-day operations of the QSR counters.

Reports directly to the QSR General Manager and Assistant General Manager and supervises the QSR staff of service leads, baristas and sales associates.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Collaborates closely with the QSR GM and AGM on certain aspects of management including administrative and financial duties
• Trains, motivates, mentors and organizes team members
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Salary for this role: -$65k-$75k

Qualifications

• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred
• Knowledge of leading a team of 15+ members
• Knowledge of scheduling

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, and cash register

Additional Information

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Compensation

$65,000-$65,000 per year