Cafe Manager | Full-Time | Lucas Museum of Narrative Art

Oak View Group; Los Angeles (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

401(k) matching

Paid Time Off

Job summary

Oak View Group's Lucas Museum café seeks a hands-on Café Manager to lead front-of-house operations in a fast-paced, multi-concept environment. You will own service flow, staffing on the floor, and guest interactions while collaborating with café culinary leadership to ensure consistent quality.

This role requires 3–5+ years in hospitality with supervisory experience, scheduling skills, POS experience, and a passion for guest service.

Qualifications

• 3-5+ years of hospitality experience, including supervisory or management experience in a high-volume café or food hall.
• Experience in museums, cultural venues, hotels, or large-scale operations is preferred.
• Strong ability to manage teams and lead service across multiple stations or concepts.

Responsibilities

• Manage the team and systems that keep a complex, high-volume café running smoothly.
• Manage daily café operations, from opening readiness through service and closing.
• Oversee service flow across food stations, checkout, and dining areas; anticipate demand and adjust team deployment in real time.
• Set a warm, attentive standard of hospitality and resolve guest concerns with professionalism and sound judgment.
• Recruit, onboard, train, coach, and hold accountable a diverse front-of-house team.
• Build schedules around sales and attendance patterns; manage coverage, breaks, timekeeping, and labor productivity.
• Partner with café chefs on station readiness, replenishment, menu knowledge, and accurate allergen communication.

Skills

Hospitality management

Team leadership

Staff scheduling

Guest service excellence

Food safety knowledge

Tools

POS systems

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

We are seeking a hands-on Café Manager to manage daily guest service and front-of-house operations at the Lucas Museum of Narrative Art, one of Los Angeles’ newest cultural destinations. With seven distinct culinary concepts operating simultaneously, the café brings together variety, volume, and hospitality in a fast-paced environment. Success requires clear systems, thoughtful staffing, and a leader who stays engaged on the floor. This role is for an organized, decisive operator who can build a strong team, keep service moving, and make every guest feel welcome. You will own front-of-house execution while working closely with café culinary leadership to deliver consistent quality and efficient service. This is an opportunity to help shape the café experience at the Lucas Museum of Narrative Art. You will lead a team serving museum visitors, members, and the local community, with the opportunity to build strong service standards and improve how the operation runs every day. If you enjoy managing from the floor, developing people, and bringing structure to a busy environment, we would love to hear from you. This role pays an annual salary of $70,000 - $80,000.

Benefits for Full-Time Roles:

Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until February 5, 2027.

About The Venue

Oak View Group is proud to operate the food and beverage program at the Lucas Museum of Narrative Art. The hospitality operation features a diverse portfolio of dining experiences, including a multi-concept café, a modern luxury restaurant, a licensed Starbucks location, and a robust special events catering program. The team is dedicated to delivering exceptional guest experiences through outstanding food, service, and hospitality within one of the nation's premier cultural destinations.

Responsibilities

• Manage the team and systems that keep a complex, high-volume café running smoothly.
• Manage daily café operations, from opening readiness through service and closing.
• Oversee service flow across food stations, checkout, and dining areas; anticipate demand and adjust team deployment in real time.
• Set a warm, attentive standard of hospitality and resolve guest concerns with professionalism and sound judgment.
• Recruit, onboard, train, coach, and hold accountable a diverse front-of-house team.
• Build schedules around sales and attendance patterns; manage coverage, breaks, timekeeping, and labor productivity.
• Partner with café chefs on station readiness, replenishment, menu knowledge, and accurate allergen communication.

Qualifications

• 3-5+ years of hospitality experience, including at least 2 years in a supervisory or management role in a high-volume café, restaurant, or food hall.
• Experience in food halls, museums, hotels, cultural venues, or other large-scale hospitality operations is strongly preferred.
• Proven ability to manage teams and lead service across multiple stations or concepts.
• Strong scheduling skills and an understanding of labor budgets, productivity, and sales reporting.
• Experience with POS or self-checkout systems, payment procedures, and cash controls.
• Exceptional organization, clear communication, and the ability to make thoughtful decisions under pressure.
• A high level of accountability, urgency, and attention to detail, with a practical approach to solving problems.
• Knowledge of food safety and sanitation practices and the ability to obtain required certifications.
• Availability to work weekends, holidays, and evenings as business needs require.
• Experience building or strengthening a new operation is a plus.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.