Host | Full-Time | Lucas Museum of Narrative Art

Oak View Group; Los Angeles (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

Oak View Group is seeking a Host at our Los Angeles venue to welcome guests, manage reservations and waitlists, escort guests to tables, and support the overall flow of service across the dining area.

The ideal candidate delivers exceptional hospitality, communicates clearly with servers and managers, maintains an organized host stand, and helps uphold health, safety, and cleanliness standards in a fast-paced environment.

Qualifications

• Prior experience in customer service or hospitality is preferred but not required.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and remain composed in a fast-paced environment.

Responsibilities

• Welcome guests with a friendly, professional demeanor.
• Manage reservations and waitlists using the reservation system.
• Escort guests to tables and provide menus.
• Answer questions about menu offerings and venue information.
• Coordinate seating to maximize efficiency and guest satisfaction.
• Maintain clean and organized host stand and lobby areas.
• Support VIP guests and special events as needed.
• Collaborate with front-of-house team to ensure a seamless guest experience.

Skills

Customer service

Hospitality

Communication

Teamwork

Education

High school diploma

Tools

Reservation system

Job description

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Host is the first point of contact for guests and plays a key role in creating a warm, welcoming, and memorable dining experience. This position is responsible for greeting guests, managing reservations and waitlists, coordinating seating, and supporting the overall flow of service within the restaurant or dining venue. The ideal candidate provides exceptional hospitality while ensuring efficient guest seating and communication between the front-of-house and culinary teams.

This role pays an hourly rate of $19.00 - $22.00.

Benefits for Full-Time Roles

Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 31, 2026.

About The Venue

Oak View Group is proud to operate the food and beverage program at the Lucas Museum of Narrative Art. The hospitality operation features a diverse portfolio of dining experiences, including a multi-concept café, a modern luxury restaurant, a licensed Starbucks location, and a robust special events catering program. The team is dedicated to delivering exceptional guest experiences through outstanding food, service, and hospitality within one of the nation's premier cultural destinations.

Responsibilities

• Welcome guests with a friendly, professional, and engaging demeanor.
• Manage reservations, walk-in guests, and waitlists using the restaurant reservation system.
• Escort guests to their tables and provide menus as appropriate.
• Answer guest questions regarding menu offerings, restaurant amenities, and venue information.
• Thank guests upon departure and invite them to return.
• Coordinate seating assignments to maximize efficiency while maintaining excellent guest service.
• Communicate effectively with servers, managers, and culinary staff regarding table status and guest needs.
• Monitor dining room activity to ensure smooth service flow and balanced server sections.
• Maintain accurate wait times and keep guests informed of seating availability.
• Assist in preparing the dining room before service and resetting tables as needed.
• Answer telephone calls and assist guests with reservations and general inquiries.
• Update reservation systems with accurate guest information and special requests.
• Maintain organized guest lists and seating charts.
• Assist with administrative duties related to guest services as assigned.
• Assist servers by delivering water, menus, or other guest amenities as needed.
• Help maintain the cleanliness and appearance of the host stand, lobby, and entrance areas.
• Support special events, private dining functions, and VIP guest experiences.
• Collaborate with all front-of-house team members to ensure an exceptional dining experience.
• Follow all company policies, health regulations, and food safety standards.
• Maintain a clean, organized, and safe work environment.
• Practice responsible guest service and maintain professionalism at all times.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service or restaurant host experience preferred but not required.
• Experience in hospitality, hotels, restaurants, private clubs, performing arts venues, or entertainment venues is a plus.
• Ability to work evenings, weekends, holidays, and special events.
• Outstanding customer service and interpersonal skills.
• Excellent communication and telephone etiquette.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to work collaboratively as part of a team.
• Basic computer and reservation system experience preferred.
• Ability to stand and walk for extended periods.
• Ability to lift and carry heavy objects occasionally.
• Frequent walking, reaching, and bending.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.