Cafe Manager | Brooklyn

Blank Street; New York (NY); On-site; USD 64,000 - 74,000; Full time

Job summary

Join a leading coffee shop chain as a Cafe Manager in Brooklyn, where you'll oversee daily operations, manage a dedicated team, and ensure exceptional customer service. This role requires a passion for coffee, strong leadership skills, and a commitment to maintaining high standards in a fast-paced environment.

Benefits

Quarterly bonus program

Medical, Dental, and Vision coverage

Paid sick time

Paid Time off + Company holidays

Free coffee and company swag

Qualifications

• New York City Food Protection Certificate (DOH card) required.
• 4+ years of experience managing single-store operations in hospitality.
• Strong knowledge of specialty coffee and customer service.

Responsibilities

• Train and manage team members, ensuring high-quality service.
• Maintain product quality and execute inventory management.
• Ensure operational excellence and compliance with health standards.

Skills

Customer Service

Team Management

Inventory Management

Decision Making

Interpersonal Communication

Education

New York City Food Protection Certificate

4+ years of experience in hospitality management

Job description

Join to apply for the Cafe Manager | Brooklyn role at Blank Street

3 days ago Be among the first 25 applicants

Join to apply for the Cafe Manager | Brooklyn role at Blank Street

About Blank Street

At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

About Blank Street

At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

What's Brewing...

Cafe Managers are integral to the success of Blank Street by taking full ownership of their four walls. Cafe Managers are accountable for training all team members, leading from the front on facilities, product and customer service expectations, conducting proper inventory management, practicing effective performance management of team members, hiring and developing great talent, business growth and improvement. Cafe Managers may also support light project work directed at growing the overall business and their individual skills.

Our Values

• Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
• Move as One: We value people who strive to be the best team player, not individual stars.
• "My Home is your Home" Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.
  
  

What you'll own:

People - Deeply care for and coach your team

• Create a motivating and engaging culture in your team
• Consistently celebrate, train, coach and mentor your team
• Step in to cover scheduling gaps or time off in the store schedule
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
• Ensure coffee accreditations are handled on time for new employees in line with company standards
• Work to maintain the very best team engagement scores
  
  

Product - Execute our product mix flawlessly

• Be a brand ambassador - have a thorough understanding of what makes Blank Street's products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
  
  

Physical Space - Ensure true operational and brand excellence

• Ensure the safety, cleanliness and presentation of your location in line with company policies
• Promote an environment that is set up for success and an "A" DOH Grade by solving any facilities, maintenance, and pest control issues quickly and efficiently
• Maintain operational excellence achieving company standard scores and above via our auditing platform
  
  

Performance - Be The Best At What You Do

• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
• Motivate your team to provide exceptional service
• Celebrate positive customer feedback and investigate negative comments to ensure we are listening and adjusting where necessary
• Be a champion of your store's financial performance and peak business throughput
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve
• Look for ways to continuously develop your leadership, training and coaching skills
• Stay current on company tools, processes and communication
• Collaborate with other Managers across Blank Street to share best practices and build community
• Attend all trainings and department meetings designed to support your development or performance
  
  

What you'll bring

• New York City Food protection certificate (DOH card)
• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
• Experience hiring, developing and managing hospitality teams
• Experience managing inventory and supply chain ordering
• Love for coffee and customer service
• Experience working in a unionized environment is a plus
• Strong knowledge of specialty coffee, espresso and equipment is a must
• Strong decision making and multi-taking skills
• Strong interpersonal communication skills
  
  

Availability Requirements:

Full Time: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Perks

• $64,500 - $74,000 annual salary
• Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity offering, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Quarterly bonus program
• Medical, Dental, and Vision coverage
• Paid sick time
• Paid Time off + Company holidays
• A whole lot of Blank Street swag & coffee
  

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Services

Referrals increase your chances of interviewing at Blank Street by 2x

Get notified about new Cafe Manager jobs in New York, NY.

Wendy's Restaurant Manager - Jackson Heights Queens

Queens, NY $51,000.00-$62,000.00 5 months ago

Wendy's Restaurant Manager - Flushing Queens

General Manager - Eataly Rooftop Restaurant

Brooklyn, NY $64,350.00-$70,000.00 2 months ago

New York, NY $70,000.00-$82,000.00 6 months ago

Wendy's Restaurant Manager -Brooklyn NY -Ditmas Avenue

Brooklyn, NY $51,000.00-$62,000.00 9 months ago

Wendy's Restaurant Manager Flatbush Avenue Brooklyn NY

Brooklyn, NY $51,000.00-$62,000.00 9 months ago

Wendy's Restaurant Manager - Long Island City Queens NY

Restaurant Front of House / Service Manager

New York, NY $70,000.00-$80,000.00 2 weeks ago

New York, NY $85,000.00-$90,000.00 3 months ago

Brooklyn, NY $51,000.00-$62,000.00 9 months ago

New York, NY $91,440.00-$152,400.00 3 weeks ago

Wendy's Restaurant Manager - Atlantic Avenue Brooklyn NY

Brooklyn, NY $51,000.00-$62,000.00 8 months ago

New York, NY $70,000.00-$80,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.