Cafe Manager | Boston

Blank Street, Inc.; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Salary: $70,000-$80,000 per year

Paid 15 days off per year

Health plan options

Commuter benefits

Parental leave

Bereavement leave

Regulars program access (free coffee,…

Team outings

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a General Manager in Boston to lead a fast-growing hospitality store. You will train and mentor staff, manage schedules, and supervise inventory, vendor relations, and quality control to ensure top-tier coffee and guest experience.

You will hire strong talent, drive sales, and foster a culture of excellence while maintaining compliance with labor laws and company standards. This role blends hands-on bar work with leadership and operational optimization.

Qualifications

• 4+ years leading single-store operations in hospitality or consumer brands.
• Full-time availability: 45 hours per week, 5 days, must cover 2 peak days (usually weekends).

Responsibilities

• Create a motivating and engaging team culture by training, coaching, and mentoring your team.
• Fill scheduling gaps and cover time off in store schedules.
• Create and publish staff schedules per state/local labor laws.
• Review and approve timecards and PTO requests to ensure accurate pay.
• Recruit top talent in collaboration with People Team.
• Oversee and validate training quality by Shift Leads, providing feedback.
• Ensure coffee accreditations are completed on time for new employees.
• Maintain high team engagement scores.
• Maintain food and beverage quality standards across store and ensure recipes are followed.
• Own ordering, vendor relations, waste management, inventory counts and compliance of Inventory system.
• Lead by example behind the bar 50-70% of the week for service and production.
• Ensure location safety, cleanliness, and presentation per policy.
• Maintain operation excellence and audit scores above company standards.
• Cultivate ties with neighborhood businesses to grow local loyalty.
• Champion store financial performance and peak throughput.
• Grow store AOV and meet sales goals through initiatives and team buy-in.
• Address audit feedback promptly to drive improvements.

Skills

Team leadership

Hiring & development

Inventory management

Coffee knowledge

Union environment experience

Decision making

Interpersonal communication

Job description

About Blank Street

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading

About Blank Street

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading

About Blank Street

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading

Add a Spark to the Ordinary…

General Managers

They are central to the success of Blank Street and take full ownership of their four walls. They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintaining strong operational standards through effective inventory and performance management. Cafe Managers are also responsible for hiring great talent, driving business growth and continuous improvement, and may support light project work that contributes to the broader business and their own professional development.

Who We're Looking For

• Experience hiring, developing and managing hospitality teams
• Experience managing inventory and supply chain ordering
• Love for coffee and customer service
• Experience working in a unionized environment is a plus
• Strong knowledge of specialty coffee, espresso and equipment is a must
• Strong decision making and multi-taking skills
• Strong interpersonal communication skills

What You'll Own

• Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
• Step in to cover scheduling gaps or time off in the store schedule
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
• Ensure coffee accreditations are handled on time for new employees in line with company standards
• Work to maintain the very best team engagement scores
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
• Ensure the safety, cleanliness and presentation of your location in line with company policies
• Maintain operational excellence achieving company standard scores and above via our auditing platform
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
• Be a champion of your store's financial performance and peak business throughput
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve

Requirements

• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
• Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Benefits & Perks

• $70,000 - $80,000 annual salary.
• Blank Street, in good faith, believes that the posted salary range is accurate for this role in Boston at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Regular social outings with the team
• Free Blank Street swag

This job description is intended to describe the general nature and level of work performed in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities and expectations may change from time to time based on business needs, and Blank Street reserves the right to modify, add, or remove duties at any time.