Café Lead: Barista Training & Operations

Books A Million; Anderson (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Books A Million in Anderson, SC is seeking a Café Lead to oversee daily café operations, mentor baristas, and ensure excellent customer service in-store.

Responsibilities include beverage preparation to company standards, inventory management, training staff, executing promotions, and maintaining clean, safe café conditions throughout the shift. The role collaborates with bookstore teams to deliver a unified guest experience.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• 18 years of age or older.
• Strong verbal and written communication skills.
• Successful completion of all background screenings.

Responsibilities

• Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place.
• Ensuring daily use of the Cafe Communication Binder.
• Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
• Based upon inventory findings, complete the café supply order.
• Assist Managers with the training and development of baristas
• Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Café and Bookstore.
• Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
• Successfully promote all Company initiatives when interacting with customers.
• Provide the highest level of customer service to each customer.
• Monitor and maintain Cafe conditions according to company standards, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Perform other duties as assigned.

Skills

Communication

Team Leadership

Customer Service

Multi-tasking

Education

High school diploma or equivalent

Job description

Books A Million in Anderson, SC is seeking a Café Lead to oversee daily café operations, mentor baristas, and ensure excellent customer service in-store.

Responsibilities include beverage preparation to company standards, inventory management, training staff, executing promotions, and maintaining clean, safe café conditions throughout the shift. The role collaborates with bookstore teams to deliver a unified guest experience.