Cafe Lead & Barista Coach, Inventory & Service

Books A Million; Anderson (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Compensation

Health & Wellness

Life insurance

401(k) plan

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

Books-A-Million is seeking a Café Lead to drive the café’s success, train new baristas, and maintain high café standards. You will oversee beverage preparation, inventory, maintenance, and merchandising while promoting company initiatives and delivering exceptional customer service to guests in-store.

The role emphasizes leadership, adherence to quality standards, and teamwork within a bookstore environment.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Knowledgeable about café product and café machines (blenders, ovens, espresso machines, cash registers).
• 18 years of age or older.
• Strong verbal and written communication skills.
• Successful completion of all background screenings.

Responsibilities

• Craft Joe Muggs Beverages according to quality standards and ensure standards stay in place.
• Ensure daily use of the Cafe Communication Binder.
• Maintain Visual Merchandising guidelines for all Café merchandise.
• Complete the Weekly Inventory Sheet and submit to District Manager.
• Based on inventory, complete the café supply order.
• Assist Managers with training and development of baristas.
• Motivate staff to meet LTO goals and customer service targets.
• Manage preventative maintenance tasks to keep the café running smoothly.
• Promote Company initiatives when interacting with customers.
• Provide the highest level of customer service to each customer.
• Maintain café conditions and cleanliness per company standards.
• Perform other duties as assigned.

Skills

Communication

Action Orientation

Interpersonal Skills

Team Management and Development

Education

High school diploma or equivalent

Tools

Espresso machines

Blenders

Ovens

Cash registers

Job description

Books-A-Million is seeking a Café Lead to drive the café’s success, train new baristas, and maintain high café standards. You will oversee beverage preparation, inventory, maintenance, and merchandising while promoting company initiatives and delivering exceptional customer service to guests in-store.

The role emphasizes leadership, adherence to quality standards, and teamwork within a bookstore environment.