Cafe Hostperson/Cashier - OC

Thunder Valley Casino Resort; Lincoln (CA); On-site; USD 21,000 - 25,000; Full time

Job summary

Thunder Valley Casino Resort in Lincoln, CA seeks a Hostperson/Cashier for the Caf to warmly greet guests, seat parties, manage the wait list, and handle to-go and dessert-counter orders. You will coordinate with servers and use the reservation system while upholding ELITE service standards.

This role requires clear communication, the ability to work calmly in a busy environment, and compliance with health and safety procedures.

Qualifications

• High school diploma or equivalent education preferred.
• Must communicate effectively with Guests, Team Members and Management in both written and verbal form.
• At least 18 years of age.
• Ability to obtain UAIC Tribal Gaming License.

Responsibilities

• Greet Guests at the restaurant entrance with a warm welcome and inquire about party size.
• Seat parties evenly or place on a waiting list using guidelines and present menus.
• Update table status using the reservation system and manage wait lists.
• Update open station statuses and assign servers according to the labor allocation sheet.
• Communicate with servers, bus persons, and management for room coordination.
• Stock and clean dessert display case and host podium.
• Take and process Guest to-go orders into POS and tender transactions properly.
• Perform bussing and resetting tables, side work, and duties assigned by management.
• Answer phones and provide information as needed.
• Ensure health and safety procedures are followed at all times.

Skills

Effective communication

Education

High school diploma or equivalent

Job description

Position Summary:

The Hostperson/Cashier in the Caf is responsible for greeting and seating Guests arriving at the restaurant, including updating table statuses using the reservation system and managing the Guest wait list. The Hostperson/Cashier will also process and tender to-go orders and orders from the dessert counter. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions

1. Practice, support, and promote Thunder Valley Casino Resorts ELITE company-wide service mission and demonstrate AAA Four Diamond service standards at all times.
2. Greet Guests at the restaurant entrance verbally with a warm welcome and inquire about the number in their party. Advise Guests of waiting time if necessary.
3. Seat parties evenly throughout open stations, or place parties on a waiting list using established guidelines. Present menus to Guests.
4. Organize parties waiting to be seated, and update table status using the reservation system.
5. Update open station statuses, station templates, and assign servers to stations following the daily labor allocation sheet.
6. Communicate with servers, bus persons, and management on room coordination.
7. Stock and clean dessert display case and host podium.
8. Take and process Guest to-go orders into point-of-sale (POS), and process Guest checks following established procedures and proper tendering of transactions.
9. Perform tasks including bussing and resetting tables, side work, and duties assigned by management.
10. Answer phones and provide information as needed.
11. Ensure that all health and safety procedures are followed and adhered to at all times.

Qualifications

Minimum Qualifications:

1. High school diploma or equivalent education preferred.
2. Must be able to communicate effectively with Guests, Team Members and Management in both written and verbal form.
3. At least 18 years of age.
4. Ability to obtain UAIC Tribal Gaming License.

Physical Requirements

1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols, including at night.
2. Requires bending and reaching for supplies and equipment.
3. Must be able to stand and walk for the duration of shift.
4. Manual dexterity to operate job related equipment.

Work Conditions

Work is typically conducted in a restaurant environment which may be hot, cold, and noisy. Work may also be conducted in or near the casino in the presence of secondhand smoke. Team Members will be required to stand, walk, lift, reach, push, pull and grasp. These tasks include the maintenance and care of an assigned area. Frequent contact with fellow Team Members and with Guests is standard.