Patties and Pints - Host Cashier

Valley View Casino & Hotel; Valley Center (CA); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Valley View Casino & Hotel is seeking a dependable team member to support cleaning and stocking in assigned areas, with a focus on customer service and guest satisfaction. You will greet guests, assist with seating in the restaurant, and ensure accurate handling of comps and room charges.

Qualifications include a high school diploma or GED, cash handling and customer service experience, and the ability to read and interpret guidelines. A valid gaming license and drug screening are required.

Qualifications

• High School Diploma or GED required.
• One year of cash handling experience.
• One year of customer service experience.
• Ability to read and interpret documents such as instructions, guidelines, policies and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to work with mathematical concepts and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must pass a drug screening and obtain Gaming License.

Responsibilities

• Support Valley View Casino & Hotel’s Standards of Excellence.
• Maintain positive guest relations and resolve guest complaints.
• Greet guests and seat them in the restaurant on a rotating basis.
• Handle concerns and questions from guests.
• Maintain count and balance of the till at shift start and end.
• Complete required paperwork for comps, coupons, and room charges.
• Provide clear directions to guests when needed.
• Perform other duties as assigned by management.
• Demonstrate high level of service delivery and prioritise guest needs.
• Adhere to performance standards, policies and procedures.

Skills

Cash handling

Customer service

Reading/writing

Math concepts

Attention to detail

Education

High School Diploma or GED

Job description

Description of the Position:

Responsible for attending to the cleaning and stocking needs of assigned area(s) of the property. Team Member will work under the general supervision and rely on limited experience instructions and pre-established guidelines to perform the functions of the job.

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Greet customers and seats them in the restaurant on a rotating basis.
• Handle and solve any concerns and questions from guests.
• Maintain count and balance of bank at the beginning and end of each shift.
• Complete required paperwork when handling comps, coupons and room charged.
• Give clear directions to guest when necessary.
• Perform other duties as assigned by management.
• Willingness to Serve: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction: deal with service failures and prioritize customer needs.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

Required Qualifications:

• High School Diploma or GED equivalent.
• One year of cash handling experience.
• One year of customer service experience.
• Ability to read and interpret documents such as instructions, guidelines, policies and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to work with mathematical concepts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collects data, establish facts, and draw valid conclusions.
• Ability to use commonsense understanding to interpret and carry an extensive variety of instructions in written, oral and/or diagram form.
• Must use good judgment when providing information to our guests.
• Must display the ability to maintain positive guest relations at all times.
• Responsible for maintaining a consistent, regular attendance record.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Must be able to successfully pass applicable auditions or skill testing.

Preferred Qualifications:

• RBS Certification or have the ability to obtain certification within 60 days of hire and maintain the required certification.
• Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include but are not limited to radios, cell phones, and or email.

Physical Requirements of the Position:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel.
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must frequently lift and/or move 50lbs up to 100 pounds.

Working Conditions:

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.

Other Information:

• Native American hiring preference applies.
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.