Café & Guest Experience Associate

Ourisman Lexus of Rockville; Rockville (MD); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance options

Short-term and Long-term disability

401(k) plan with company match

Paid time off and holiday leave

Opportunities for professional develop

growth

Job summary

Ourisman Lexus of Rockville is seeking a Café & Guest Experience Associate to provide complimentary beverages and snacks, maintain the café area, and foster a welcoming environment in our luxury dealership setting.

This role may rotate with the front desk reception to offer cross-functional experience and collaboration, with an emphasis on delivering outstanding guest experiences and a polished, professional demeanor.

Qualifications

• Prior experience in luxury hospitality or customer service preferred (minimum 1 year ideal).
• Strong attention to detail and commitment to maintaining a clean, welcoming space.

Responsibilities

• Greet and serve guests in the café area with coffee, beverages, and snacks.
• Monitor and maintain inventory of café items (coffee, snacks, beverages).
• Clean and maintain coffee machines and café area throughout the day.
• Ensure the guest experience aligns with Ourisman Lexus's luxury brand standards.
• Potentially rotate with front desk reception to provide coverage and gain cross-functional experience.
• Assist with additional guest services tasks as needed.

Skills

Guest service

Hospitality

Attention to detail

Communication

Job description

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking a Café & Guest Experience Associate will be responsible for providing complimentary beverages and snacks to guests, maintaining the café area, and ensuring a welcoming environment. This role may also include rotating responsibilities with the front desk reception team, offering a dynamic and collaborative work environment.

More about the role

• Greet and serve guests in the café area with coffee, beverages, and snacks.
• Monitor and maintain inventory of café items (coffee, snacks, beverages).
• Clean and maintain coffee machines and café area throughout the day.
• Ensure the guest experience aligns with Ourisman Lexus's luxury brand standards.
• Potentially rotate with front desk reception to provide coverage and gain cross-functional experience.
• Assist with additional guest services tasks as needed.

What we look for

• Previous experience in luxury hospitality or customer service is preferred (minimum 1 year ideal but not required).
• Strong attention to detail and commitment to maintaining a clean, welcoming space.
• Friendly, professional demeanor with a passion for delivering outstanding guest experiences.
• Flexibility to work some evening shifts and every other weekend, depending on team coverage.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.