Cafe Culture & Operations Leader

GetHired, Inc.; San Francisco (CA); On-site; USD 68,000 - 76,000; Full time

Benefits offered by this job

Subsidized medical insurance

Dental insurance

Commuter benefits

Paid time off

Paid sick days

Holidays (paid at time and a half)

401k with matching

Job summary

Ritual Valencia cafe in San Francisco is seeking an Assistant Manager to lead a team of 10-15 employees and uphold Ritual's service standards. This role supports the Cafe Manager, drives culture, coaching, and mentoring while ensuring smooth cafe operations and exceptional guest experiences.

You will partner with training staff to train and elevate baristas, maintain performance feedback loops, and contribute to quarterly cafe goals consistent with Ritual values.

Qualifications

• 1-2 years experience in food service.
• An approachable people-person with a high level of emotional intelligence, patience, compassion and problem solving skills.
• Excellent communication and teaching skills, able to engage and inspire professional growth.
• Infectious love of coffee.
• Proficiency with Google Drive, spreadsheets and general comfort with use of technology.
• Must be authorized to work in the United States. (Required)

Responsibilities

• Lead a team of approximately 10-15 retail employees, including Shift Leads, a Coffee Educator and Baristas
• Oversee, implement, and participate in our formal culture management structure and processes, which emphasize individual supervision and support.
• Cultivate a supportive and inclusive work environment for all employees, and foster employee satisfaction and retention.
• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company.
• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed.
• Conduct bi-weekly check-ins with supervisees cultivating an on-going mentorship and productive feedback loop.
• Ensure information is communicated effectively throughout the cafe and across departments.
• Be a great leader in the cafe and an ambassador for Ritual in the community.
• Conduct timely formal reviews with constructive feedback, both positive and negative, that provide tools for baristas to grow during their time at Ritual.
• Demonstrate Ritual’s standards for customer service, ensure that all cafe employees are supported to provide that.
• Work with the Head of Training and Coffee Educator to ensure that standards are upheld in cafes and that the caliber of training is sufficient for the cafe to excel.
• Develop café staff to be knowledgeable and provide great customer service.
• Demonstrate model barista behavior adhering to all Ritual standards, exemplifies excellent customer service and addresses customer service issues when they arise.
• Teach staff proper care of cafe dishes and equipment. Reports any necessary replacements to the Cafe Manager.

Skills

Food service experience

Emotional intelligence

Teaching skills

Love of coffee

Google Drive proficiency

US work authorization

Job description

Ritual Valencia cafe in San Francisco is seeking an Assistant Manager to lead a team of 10-15 employees and uphold Ritual's service standards. This role supports the Cafe Manager, drives culture, coaching, and mentoring while ensuring smooth cafe operations and exceptional guest experiences.

You will partner with training staff to train and elevate baristas, maintain performance feedback loops, and contribute to quarterly cafe goals consistent with Ritual values.