Cafe Manager: Culture & Growth Leader for Baristas

Kaizen Lab Inc.; San Francisco (CA); Sur place; USD 63 900 - 78 100; Plein temps

Avantages offerts par ce poste

Subsidized medical insurance

Dental insurance

Commuter benefits

401k with company match

Paid time off

Résumé du poste

Ritual Coffee in San Francisco seeks a Cafe Manager to lead a ~10–15 person team, shaping culture, coaching staff, and driving café performance. You will align with our Culture Guide, hire top talent, and foster an inclusive, supportive environment while maintaining high standards of customer service and coffee quality.

The role emphasizes proactive leadership, feedback, and cross‑department collaboration to grow with Ritual.

Qualifications

• Minimum 1-2 years experience in a cafe leadership role.
• Proven experience building healthy and inclusive diverse teams.
• An approachable people-person with a high level of emotional intelligence, patience, compassion and problem solving skills.
• Excellent communication and teaching skills, able to engage and inspire professional growth.
• Infectious love of coffee.
• Proficiency with Google Drive, spreadsheets and general comfort with use of technology.
• Availability: on-call for emergencies, ability to be on site at cafe when urgently needed.
• Must be authorized to work in the United States (Required).

Responsabilités

• Lead a team of approximately 10-15 retail employees, including Assistant Manager, Shift Leads, a Coffee Educator and Baristas.
• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company.
• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed.
• Hire people who are a great fit for Ritual and anticipate hiring needs of your cafe.
• Train and develop café staff to be knowledgeable and provide great customer service.
• Be a great leader and role model of our culture in your cafe and an ambassador for Ritual in the community.
• Observe employees and prepare for giving meaningful, supportive regular feedback.
• Conduct timely reviews and deliver direct and compassionate feedback, both positive and constructive, and provide tools for baristas to grow during their time at Ritual.
• Work with the leadership team to develop and implement standards for Ritual’s culture, values, quality and customer service.
• Retail café customers are consistently served delicious coffee to our quality and service standards.
• Demonstrate Ritual’s standards for customer service, ensure that all cafe employees are supported to provide that.
• Work with the Head of Training to ensure that standards are upheld in cafes and that the caliber of training is sufficient for the cafe to excel.
• Our cafe is profitable and contributes to the sustainability of Ritual and our communities – both locally and globally.
• Monitor and analyze sales and profitability of the café, be able to cost individual items to maintain established margins.
• Work with the Retail Operations Manager to ensure that all items and tax settings are accurate in the POS system.
• Oversee cashier functions, including ensuring that items are rung up accurately, and cash handling, including monitoring over/short and deposits.
• Set ambitious but achievable goals for each quarter that fit into the outcomes for your position, are in line with overall goals for your cafe, and for Ritual.
• Understand how to manage labor, cost of goods, and controllable expenses to contribute to a sustainable bottom line, while making decisions in keeping with Ritual’s values.
• Our cafe is clean, beautiful and safe, providing both employees and customers with a fun, inclusive environment.
• Create and maintain a program for preventative maintenance, ensuring that equipment, furniture and café spaces are maintained and updated regularly to prevent them from getting worn down, dated, or falling into disrepair.
• Contribute ideas to keeping the café fun and fresh.
• Build teams, systems, and processes to ensure the cafe always runs smoothly in spite of inevitable surprises.

Connaissances

Leadership

Communication

Emotional intelligence

Teaching

Coffee passion

Outils

Google Drive

Spreadsheets

Description du poste

Ritual Coffee in San Francisco seeks a Cafe Manager to lead a ~10–15 person team, shaping culture, coaching staff, and driving café performance. You will align with our Culture Guide, hire top talent, and foster an inclusive, supportive environment while maintaining high standards of customer service and coffee quality.

The role emphasizes proactive leadership, feedback, and cross‑department collaboration to grow with Ritual.