Café Catering Assistant -Ausust Start Dates- Back to School -(hotel and cafe job)

Kirkwood Community College; Cedar Rapids (IA); On-site; USD 16,531 - 22,041; Full time

Job summary

The Café at Kirkwood, part of Kirkwood Community College, provides fresh, high quality food and beverages to students, employees and guests on the main campus. The catering assistant works with the catering coordinator to plan delivery schedules, verify orders and set up and serve food and beverages for campus events and banquets.

Responsibilities include ensuring a smooth customer experience, maintaining inventory, assisting with billing, and supporting various catering functions across Linn

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills and knowledge.

Responsibilities

• Provide prompt, courteous and efficient food and beverage service.
• Engage with Café Customers, Campus Staff, Students and Guests.
• Organize and deliver Linn Hall and Coffee Shop Grab n Go items.
• Maintain a clean and efficient inventory of items.
• Assist Café Office Coordinator with duties of opening The Café.
• Deliver consistently high standard of service across all areas.
• Support Café business needs in cashiering, barista, dish and prep as needed.
• Assist at banquet/catering facility and events at The Hotel at Kirkwood Center.
• Ensure a clean and safe working environment.
• Handle customer concerns and report to Catering Coordinator.
• Assist Catering Coordinator in booking new business.
• Assist Office Manager in billing all customers.
• Plan daily delivery schedule and next day pull sheets.
• Participate in department and pre-shift meetings.
• Maintain catering storage areas clean and organized.
• Maintain required training compliance.
• Attend work regularly and on time.
• Promote an inclusive environment for all backgrounds and perspectives.

Skills

Customer service

Knowledge of service

Education

High school diploma or equivalent

Post-secondary degree

Job description

JOB GOAL

August start dates available. Shifts needing coverage are M 7AM-9AM, Tue-Fri 7AM-11AM

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY

The Cafe at Kirkwood (Iowa Hall, Main Campus at Kirkwood Community College) is a part of the same culinary team that operates The Class Act Restaurant and organizes banquets/catering for The Hotel at Kirkwood. The Café provides fresh, high quality ingredients, a tasty gourmet twist to recipes, and menus with variety and flavor, to the students, employees and guests on Kirkwood's main campus. The catering assistant works closely with the catering coordinator to ensure all campus catering customers have an excellent experience. This is done by planning delivery schedules, verifying orders, ensuring proper billing and setting up and serving food and beverages.

UNIVERSAL CORE COMPETENCIES

• Advocate for Continual Improvement - empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability - working together with a willingness to take ownership and account for our actions.
• Champion Service - anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance - commitment to excellence even in the face of adversity or delay in achieving success.
• Lead - regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES

• Provide prompt, courteous and efficient food and beverage service for The Café Catering Department.
• Positively engage with all Café Customers, Campus Staff, Students and Guests.
• Organize and deliver Linn Hall and Coffee Shop Grab n Go Items.
• Maintain a clean and efficient inventory of items.
• Assist Café Office Coordinator with duties of opening The Café.
• Provide consistently high standard of service in all areas of service and meal functions related to group.
• Support Café Business needs in areas such as Cashiering, Barista, Dish and Prep depending on business needs.
• Assist as needed in banquet/catering facility and events at The Hotel at Kirkwood Center.
• Ensure a clean and safe working environment.
• Effectively handle customer concerns and report any customer concerns or comments to the Catering Coordinator.
• Assist Catering Coordinator in booking and securing new business.
• Assist Office Manager in billing all customers.
• Plan, execute or delegate daily delivery schedule.
• Plan, execute or delegate next day’s pull sheets.
• Participate in department and pre-shift meetings.
• Ensure all catering storage areas are clean and organized.
• Maintain compliance with required training as designated by supervisor.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences as well as support and promote an environment that accepts differences.
• Adhere to all environment policies and procedures as required.
• Ensure adherence to all regulatory requirements, including the health code.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION

• Frequent (up to 2/3 of the time): standing, walking, using hands, reaching with hands and arms, talking or hearing, and tasting or smelling.
• Frequent (up to 2/3 of the time): lifting up to 50 pounds.
• Occasional (under 1/3 of the time): climbing, balancing, stooping, kneeling, crouching or crawling, and sitting.
• Occasional (under 1/3 of the time): using telephone, computer screen and registers.

The work environment is a kitchen environment, there is loud noise, smells and exposure to hot and cold temperatures.

MINIMUM QUALIFICATIONS

• High school diploma or the equivalent required.
• Customer Service Skills and knowledge.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS

• Preference will be given to those candidates with a post high school degree.
• Preference will be given to those candidates with a Valid Iowa Drivers license.
• Preference will be given to those candidates with a minimum of two years full-time experience in a related hospitality setting or the equivalent education and related work experience.

EEO AA/STATEMENT

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, 319-398-5572, [e-mail], or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone:[phone], FAX:[phone], TDD:800-877-8339 Email: [e-mail].