Cafe Associate I

King Arthur Baking Company; Norwich (VT); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Volunteer hours

Profit sharing

ESOP

Job summary

King Arthur Baking Company in Norwich, VT is seeking a Café Associate I to join our café team. You will deliver exceptional service to customers, work under supervision in a fast-paced setting, and help ensure a welcoming and efficient guest experience.

The role requires weekend availability, on-site work, and a pay range of $18.04–$18.56 per hour, with 32 hours per week. Benefits include comprehensive medical/dental/vision, disability coverage, and ESOP participation.

Qualifications

• Experience in retail/food service a plus.
• Ability to work in a fast-paced, high-volume environment.
• Must be able to work evenings and weekends.

Responsibilities

• Greets and acknowledges customers when they approach the café.
• Provides a positive experience for each customer.
• Assists customers in selections and maintains knowledge of menu items.
• Operates point of sales system.
• Maintains café appearance and replenishes supplies.
• Learns barista basics and coffee menu.
• Receives and restocks deliveries with proper inventory rotation.
• Rotates through all areas in the café.
• Communicates clearly with team.
• Ensures safety and cleanliness.

Skills

Customer service

Retail experience

Fast-paced environment

Tools

POS system

Job description

The Schedule: 32 hours per week with weekend availability required.

Meet Us:

King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource - providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business - website and retail stores - offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur - where, as an employee-owner, your passion and ideas can truly make a difference.

The Position:

The Café Associate I works alongside King Arthur’s café team to deliver exceptional service to our customers in support of the King Arthur Baking brand and mission. The individual in this role works under direct supervision in a fast-paced environment and is enthusiastic about delivering our customers exceptional experience.

The Benefits:

Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location:

Norwich, VT; onsite daily

The Pay:

$18.04 to $18.56 per hour worked; commensurate with experience.

Essential Duties And Responsibilities

• Greets and acknowledges customers when they approach the café
• Provides a positive experience for each customer specific to their needs
• Assists customers in their selections, and maintains through knowledge of all menu items
• Operates point of sales system
• Maintains the cafe’s appearance by straightening, cleaning, and replenishing
• Demonstrates a willingness to learn barista machine and coffee menu
• Receives and restocks deliveries using proper inventory rotation
• Rotates through all areas in the café
• Communicates clearly with your team
• Moves with purpose and efficiency in the space
• Adheres to all food safe and workplace regulations and procedures
• Reports to work on time or notify the lead in charge by phone and email in advance if absent or late
• Maintains working understanding of how to utilize KAB resources

Minimum Job Requirements

• Experience in a retail/food service related field a plus
• Ability to work in a fast- paced, high volume environment
• Must be able to work evenings and weekends

Success factors/competencies for this role

• Open to change, recommends actions for continuous improvement
• Thinks and acts strategically, understands how role contributes to larger outcome
• Provides exemplary customer service to both internal and external customers
• Sets high standards for oneself, meets deadlines
• Learns from mistakes, receptive to feedback
• Effective communicator, listens and respects others’ points of view
• Participates in team problem solving and decision making
• Maintains a positive attitude
• Community minded – gets involved, volunteers

Physical Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to remain standing for extended periods of time
• Ability to lift up to 25lbs

Work environment

• Fast- paced cafe environment

Safety

• Understand that safety is everyone’s responsibility, including mine
• Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions, and correcting these conditions immediately
• Engaged in safety and compliance training programs and encourage 100% team participation in same

Environment

• Adhere to company-wide green norms, look for ways to reduce, reuse, recycle
• Educate oneself on KAB environmental campaigns
• Strive to continually improve and implement new processes to reduce our environmental impact

Uniform

• Footwear must be closed toed, non-slip shoes
• Socks must be worn
• Long pants, skirt or shorts required.
• Clean King Arthur Baking T-shirt (provided)
• Name Tag (provided)
• Clean black apron (provided)
• Hairnet and hat must be worn (provided)

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Flour provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

• Amounts vary based achievement of financial targets. Participation based on hire date and program entry date.