Cafe Associate I

King Arthur Baking Company; City of Norwich (NY); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Holidays

401(k) with company match

Volunteer hours

Profit sharing

ESOP

Job summary

King Arthur Baking Company’s Café Associate I role partners with our cafe team to deliver outstanding customer service in a fast-paced setting. Under supervision, you’ll learn the menu, operate the POS, greet guests, stock, and keep the café clean while supporting the King Arthur brand and mission.

Requires flexibility to work evenings and weekends; 32 hours per week with weekend availability. Compensation ranges from $18.04 to $18.56 per hour and includes benefits such as medical, dental,

Qualifications

• Experience in a retail/food service setting is a plus.
• Ability to work in a fast-paced environment with high volume.
• Must be able to work evenings and weekends.

Responsibilities

• Greets and acknowledges customers when they approach the café
• Provides a positive experience for each customer specific to their needs
• Assists customers in their selections, and maintains through knowledge of all menu items
• Operates point of sales system
• Maintains the cafe’s appearance by straightening, cleaning, and replenishing
• Demonstrates a willingness to learn barista machine and coffee menu
• Receives and restocks deliveries using proper inventory rotation
• Rotates through all areas in the café
• Communicates clearly with your team
• Moves with purpose and efficiency in the space
• Adheres to all food safe and workplace regulations and procedures
• Reports to work on time or notify the lead in charge by phone and email in advance if absent or late
• Maintains working understanding of how to utilize KAB resources

Skills

Customer service

Cashiering / POS

Teamwork

Communication

Tools

POS system

Job description

Career Opportunities with King Arthur Baking Company

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Meet Us: King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur – where, as an employee-owner, your passion and ideas can truly make a difference.

The Position:

The Café Associate I works alongside King Arthur’s café team to deliver exceptional service to our customers in support of the King Arthur Baking brand and mission. The individual in this role works under direct supervision in a fast-paced environment and is enthusiastic about delivering our customers exceptional experience.

The Benefits:

Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location:

Norwich, VT; onsite daily

The Pay:

$18.04 to $18.56 per hour worked; commensurate with experience.

The Schedule:

32 hours per week with weekend availability required.

Essential duties and responsibilities

• Greets and acknowledges customers when they approach the café
• Provides a positive experience for each customer specific to their needs
• Assists customers in their selections, and maintains through knowledge of all menu items
• Operates point of sales system
• Maintains the cafe’s appearance by straightening, cleaning, and replenishing
• Demonstrates a willingness to learn barista machine and coffee menu
• Receives and restocks deliveries using proper inventory rotation
• Rotates through all areas in the café
• Communicates clearly with your team
• Moves with purpose and efficiency in the space
• Adheres to all food safe and workplace regulations and procedures
• Reports to work on time or notify the lead in charge by phone and email in advance if absent or late
• Maintains working understanding of how to utilize KAB resources

Minimum job requirements

• Experience in a retail/food service related field a plus
• Ability to work in a fast- paced, high volume environment
• Must be able to work evenings and weekends

Success factors/competencies for this role

• Open to change, recommends actions for continuous improvement
• Thinks and acts strategically, understands how role contributes to larger outcome
• Provides exemplary customer service to both internal and external customers
• Sets high standards for oneself, meets deadlines
• Learns from mistakes, receptive to feedback
• Effective communicator, listens and respects others’ points of view
• Participates in team problem solving and decision making
• Maintains a positive attitude
• Community minded – gets involved, volunteers

Physical requirements/work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

• Ability to remain standing for extended periods of time
• Ability to lift up to 25lbs

Work environment

• Fast- paced cafe environment

Safety

• Understand that safety is everyone’s responsibility, including mine
• Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions, and correcting these conditions immediately
• Engaged in safety and compliance training programs and encourage 100% team participation in same
• Adhere to company-wide green norms, look for ways to reduce, reuse, recycle
• Educate oneself on KAB environmental campaigns
• Strive to continually improve and implement new processes to reduce our environmental impact

Uniform

• Footwear must be closed toed, non-slip shoes
• Socks must be worn
• Long pants, skirt or shorts required.
• Clean King Arthur Baking T-shirt (provided)
• Name Tag (provided)
• Hairnet and hat must be worn (provided)

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Flour provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

* Amounts vary based achievement of financial targets. Participation based on hire date and program entry date.