Café Associate

The Ohio State University; Columbus (OH); On-site; USD 22,041 - 28,929; Full time

Job summary

The Ohio State University’s Student Life Dining Services is seeking a Café Associate to support operations for students, staff and guests on the Columbus campus, including Lincoln Tower. The role involves greeting customers, preparing gourmet coffee and espresso drinks, handling food orders and payments, and maintaining a clean service area.

This position requires a high school diploma or GED and customer service experience; 40 hours weekly with varying shifts, background check, and potential

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience, preferably in food service.
• 6 months experience in record keeping.
• Ability to communicate effectively.
• Successful completion of a background check.
• 2-4 years of front-line customer service experience.
• 1 year taking and filling food orders.
• 1 year brewing premium coffees and making espresso-based drinks.
• 1 year cash handling experience.
• 1 year taking inventories.
• 1 year placing orders or requisitioning supplies.

Responsibilities

• Greet and serve customers in a friendly manner.
• Operate coffee equipment and prepare espresso beverages.
• Prepare and handle food and beverage orders.
• Collect payments by credit or Buck ID and prepare sales reports.
• Take daily inventory and stock shelves, freezers, and coolers.
• Maintain a clean and sanitary service and work area.
• Make decisions based on established policies under supervision.

Skills

Customer service

Communication

Record keeping

Cash handling

Education

High school diploma or GED

Job description

Job Title: Café Associate

Department: Student Life | Dining Services

The Ohio State University’s Student Life Dining Services is a premier campus dining department dedicated to serving students, staff, faculty and guests. Critical to the Residential Experience, Dining Services administers the student meal plan to approximately 15,000 residential students on the Columbus, Mansfield, Marion, Newark and Wooster campuses.

The Café Associate supports the dining operation serving students, staff and guests of The Ohio State University; greets and serves customers; operates coffee equipment, makes gourmet coffee and specialty drinks; prepares and handles food and beverage orders; collects payment by credit or Buck ID, prepares sales reports; takes daily inventory; stocks shelves, freezers, and coolers; maintains a clean and sanitary service and work area; position makes decisions based on established policies and procedures under the direction of the supervisor.

Qualifications

Required: High school diploma or GED; 1 year experience in customer service, preferably in a food service environment; 6 months experience in record keeping; ability to communicate effectively; successful completion of a background check.

Desired: 2-4 years of front-line customer service experience; 1 year of experience taking and filling food orders; 1 year of experience brewing premium coffees and making espresso-based drinks; 1 year of cash handling experience; 1 year of experience in taking inventories; 1 year of experience in placing orders or requisitioning supplies.

Additional Information

The hiring range for this position will be $16.65 - $21.77 per hour. The offer for this position will fall within this range based on internal equity, the unit’s available budget, and the selected candidate’s qualifications.

Career Roadmap Designation

https://hr.osu.edu/career-roadmap/

FUNCTION: Sales and Customer Service

SUB-FUNCTION: Retail

CAREER LEVEL: Technical 2

Student Life Mission:

The Office of Student Life fosters students’ development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Location: Lincoln Tower (0271)

Position Type: Regular

Scheduled Hours: 40

Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.