Café Ambassador - Stonebriar Centre

Capital One Group; Frisco, Northern (TX, KY); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Education assistance

401(k) matching

Paid time off

Parental leave

Mental health support

Child/Elder care assistance

Job summary

Capital One’s Café Ambassador role places you in a vibrant community hub where you connect guests with Capital One’s digital tools. You guide users through mobile banking, offer product value through conversation, and avoid traditional sales quotas.

You’ll host events, support partnerships, and ensure compliant issue resolution while fostering an inclusive, energetic environment with a focus on service excellence.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Minimum 1 year of Retail, Sales, or Customer Service experience.
• Strong written and verbal communication skills; team-oriented.

Responsibilities

• Engage guests in a high-energy environment as a community hub.
• Promote Capital One products through conversation, not sales quotas.
• Guide customers through the digital banking ecosystem and mobile tools.
• Host local events and support community partnerships to promote financial health.
• Advocate for customers, resolve issues, and handle escalations per compliance.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

### **The Role** Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. **What You’ll Actually Do** * Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!)* Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.* Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.* Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.* Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!* Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.* Stay Agile & Engaged: This isn’t a traditional \"behind-the-desk\" banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience. **Why Join Us?** This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day. **The Perks** We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started. * Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance* Paid Time Off* Education Assistance* Matching 401(k) contribution up to 7.5%* Paid Parental Leave* Mental Health support* Back-up Child or Elder Care* Fit check? Covered. We’ll hook you up with our signature Threads line—our treat* Custom beverage while working* And much more! Essential Functions (Included, but not limited to) * Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.* Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.* While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.* Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.* Lifting up to 25 pounds and moving/standing for extended periods of time* Regular and consistent attendance **Basic Qualifications*** High School Diploma, GED, or Equivalent Certification* At least 1 year of Retail, Sales, or Customer Service experience **Preferred Qualifications*** Associate’s degree* 2+ years of banking experience* 2+ years of Retail or Customer-facing experience* Proficient in G-Suite* Strong written and oral communication skills Does this sound like the career move you’ve been looking for? Let’s build the future of banking together! **After you apply**You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions. **At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Frisco, TX: $47,840 - $55,016 for Cafe Ambassador