Part - Time Café Ambassador - Uptown Dallas

Capital One; Dallas (TX); In loco; USD 48.000 - 55.000; Part-time

Vantaggi offerti da questo lavoro

Medical benefits

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off Education Assistance

401(k) matching

Paid Parental Leave

Mental Health support

Care support

Descrizione del lavoro

Capital One Uptown Dallas is hiring a Part-Time Café Ambassador to be the face of our mission in a vibrant community hub. You’ll guide guests through our digital banking ecosystem and support a high-energy, inclusive environment.

This role is not a barista position; you’ll focus on relationship-building, brand advocacy, and problem-solving within regulatory guidelines. Flexible schedule includes weekends and holidays. Dallas, TX compensation reflects local pay.

Competenze

• High school diploma, GED, or equivalent certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate degree preferred.
• Proficient in G-Suite and comfortable learning digital tools.

Mansioni

• Be a Natural Connector: engage guests in a high-energy community space.
• Serve as a Brand Advocate: discuss Capital One’s products through conversation.
• Guide customers through our digital ecosystem and mobile tools.
• Host local events to promote financial health within compliance.
• Advocate for customers, resolve issues, and de-escalate when needed.
• Foster an inclusive, flexible, and adaptable team environment.
• Move throughout the café to support guest experience throughout the day.

Conoscenze

Customer Service

Adaptability

Formazione

High School Diploma or GED

Associates Degree

Strumenti

G-Suite

Descrizione del lavoro

Part - Time Café Ambassador - Uptown Dallas

The Role

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’ s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high‑end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

What You’ll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high‑energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!)
• Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high‑pressure tactics. Your success is measured by the quality of the connection, not a quota.
• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.
• Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.
• Advocate & Problem‑Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de‑escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!
• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.
• Stay Agile & Engaged: This isn’t a traditional “behind‑the‑desk” banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Why Join Us?

This isn’t just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back‑up Child or Elder Care Fit check? Covered.
• We’ll hook you up with our signature Threads line—our treat Custom beverage while working
• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.
• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business‑driven schedule adjustments is required.
• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time
• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate’s degree
• 2+ years of banking experience
• 2+ years of Retail or Customer‑facing experience
• Proficient in G‑Suite
• Strong written and oral communication skills

Dallas, TX: $47,840 - $55,016 for Cafe Ambassador Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One is an equal opportunity employer. We welcome applications from all backgrounds.

Capital One is building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.