Café Ambassador - Miami Beach

Capital One Group; Miami (FL); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Day 1 benefits (Medical, Dental,Vision

FSA

Paid Time Off

Education Assistance

401(k) matching

Parental Leave

Mental Health support

Back-up Child/Elder Care

Job summary

Capital One Group in Miami seeks a Brand Ambassador to engage guests in the cafe while acting as a banking guide, not a barista, and to share the value of Capital One products through genuine conversation.

You will help customers navigate our digital ecosystem, assist with mobile tools, and host local events that promote financial health, while addressing issues with compliant problem-solving and de-escalation.

Qualifications

• Must be guest-focused with strong communication and problem-solving skills.
• Experience in retail, sales, or customer service is preferred.
• Ability to work in a fast-paced cafe-style environment focused on guest experience.

Responsibilities

• Be a Natural Connector engaging with guests in a community cafe environment.
• Serve as a Brand Advocate sharing Capital One products through conversation.
• Guide customers through digital tools and mobile apps, troubleshooting as needed.
• Host local events promoting financial health and community engagement.
• Advocate, problem-solve, and de-escalate issues in line with compliance.

Skills

Customer service

Communication

Brand advocacy

De-escalation

Team player

Adaptability

Active listening

Education

High School Diploma

GED

Associate's degree

Tools

G-Suite

Job description

* Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista - you won't be serving coffee!)* Serve as a Brand Advocate: You'll share the value of Capital One's products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.* Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.* Facilitate Purposeful Impact: Host and support local events that promote financial health. You'll act as a brand steward, working within the framework of Capital One's established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.* Advocate & Problem-Solve: You'll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers - we'll ensure you're supported with the tools, resources, and experience to ensure you're up for the challenge!* Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You'll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.* Stay Agile & Engaged: This isn't a traditional \"behind-the-desk\" banking role. You'll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.* Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance* Paid Time Off* Education Assistance* Matching 401(k) contribution up to 7.5%* Paid Parental Leave* Mental Health support* Back-up Child or Elder Care* Custom beverage while working* And much more!* Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.* Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.* While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.* Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.* Lifting up to 25 pounds and moving/standing for extended periods of time* Regular and consistent attendance* High School Diploma, GED, or Equivalent Certification* At least 1 year of Retail, Sales, or Customer Service experience* Associate's degree* 2+ years of banking experience* 2+ years of Retail or Customer-facing experience* Proficient in G-Suite* Strong written and oral communication skillsCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.