Café Ambassador - NYC Collectives

Capital One; New York (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Day 1 Medical, Dental, Vision

Matching 401(k) up to 7.5%

Paid Time Off

Education Assistance

Job summary

Capital One Cafe Ambassador in New York connects with guests in a high-energy, community-focused setting, guiding them through Capital One’s digital tools while avoiding traditional sales pressure. You’ll host local events and advocate for customers, bridging banking with a welcoming, service-driven experience.

The role is active throughout the day, requiring mobility between cafe locations, a positive attitude, and commitment to inclusive service principles.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree preferred.
• 2+ years of retail or customer-facing experience preferred.

Responsibilities

• Support surrounding Cafés within a 50 mile radius.
• Available to work a flexible schedule, including nights, weekends, and holidays.
• Attend required training sessions, which may differ from main shift.
• Lift up to 25 pounds and stand for extended periods.
• Maintain regular attendance.

Skills

Communication skills

Customer service experience

G-Suite proficiency

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Tools

G-Suite

Job description

What You’ll Actually Do

Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!)

Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics.

Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.

Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.

Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!

Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.

Stay Agile & Engaged: This isn’t a traditional “behind-the-desk” banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions
• plus Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• Fit check? Covered
• We’ll hook you up with our signature Threads line—our treat
• Custom beverage while working
• And much more!

Essential Functions

Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.

Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.

While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.

Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

Lifting up to 25 pounds and moving/standing for extended periods of time.

Regular and consistent attendance.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate’s degree
• 2+ years of banking experience
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

The minimum and maximum full-time annual salaries for this role are listed below, by location.

New York, NY: $59,800 - $64,584 for Cafe Ambassador Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One does not sponsor a new applicant for employment authorization for this position.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One promotes a drug-free workplace.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.