Caesars Sportsbook Supervisor - Full Time (Harrah's Laughlin)

Caesars Entertainment; Laughlin (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Earn Your Bachelor’s Degree for FREE

Student Loan Debt Assistance

Affordable Medical, Dental & Vision Plans

401(k) with Company Match

Paid Time Off

Exclusive Discounts on various services

Job summary

Caesars Entertainment is looking for a Sportsbook Supervisor at Harrah’s Laughlin Beach Resort in Nevada. This essential role demands a commitment to customer service, operational management, and team motivation to create a welcoming sportsbook environment for all patrons.

The ideal candidate will lead by example, manage costs effectively, and ensure compliance with regulations while delivering Caesars' signature service. The position offers a chance to work in a vibrant atmosphere and make a difference in the customer experience.

Responsibilities

• Maximize the profitability of the sports book.
• Manage operational costs with a focus on labor and inventory.
• Hold meetings to develop strategic initiatives.
• Mentor staff to improve ticket writing skills.
• Motivate staff to provide excellent customer service.
• Handle escalated customer complaints and issues.
• Ensure compliance with company and gaming regulations.
• Deliver exceptional customer service.

Job description

Benefits

• Earn Your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners
• Student Loan Debt Assistance to help lighten your financial load
• A People‑First Culture where every team member is valued
• Affordable Medical, Dental & Vision Plans with flexible options
• 401(k) with Company Match to support your long‑term financial goals
• Caesars Entertainment’s Signature Family‑Style Service that makes our workplace feel like home
• Paid Time Off so you can recharge
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

Sportsbook Supervisor – Harrah’s Laughlin Beach Resort

As a Sportsbook Supervisor, you will be the face of our sportsbook operations. By providing a high level of customer service to both regulars and "novice bettors", you will ensure everyone feels welcome. As an expert in our menu of sports betting options, you will help to advise and answer customer questions so they may make an informed, responsible decision with their sports wagering.

What you’ll do:

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
• Deliver Caesars Entertainment’s Legendary Family‑Style Service