CAD/RMS System Administrator - Internship

Motorola Solutions; United States; Hybrid; USD 32,000 - 34,000; Full time

Job summary

Motorola Solutions is seeking a motivated student for a 16-week Emergency Management IT internship in the Washington DC/VA/MD area, with hybrid onsite days at customer locations. You will work closely with CAD/RMS systems, gain hands-on IT experience, and learn end-to-end data workflows, from 911 intake to storage and analysis.

The program emphasizes mentorship, CJIS policy training, and supervised progression from observation to troubleshooting, aligning with U.S.

Qualifications

• Must be pursuing a degree in Information Technology, Computer Science, Cybersecurity, Data Analytics or a related field of study.
• Minimum GPA: 3.0 on a 4.0 scale preferred.
• Basic understanding of Relational Databases (SQL).
• Familiarity with Windows Server environments and networking basics.

Responsibilities

• Assist System Administrators with CAD/RMS environments and data workflows.
• Support data analysis tasks using SQL to derive insights on response times and resources.
• Contribute to security and CJIS policy compliance under supervision.

Skills

SQL

Windows Server

Networking basics

Analytical thinking

Education

Pursuing IT/CS/Cybersecurity/Data Analytics degree

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Command Center Software Support Services organization is the team that supports our public safety agencies throughout the world. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enable them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

Job Description

We are seeking a highly motivated student to join our Emergency Management IT team for fall 2026. The candidate will be working closely with System Administrators of Computer Aided Dispatch (CAD) and Records Management Systems (RMS) in a local government public safety environment.

This 16-week immersive student program offers a unique perspective into the "nervous system" of public safety. You will gain experience in the full life cycle of emergency data-from the moment a 911 call hits the (CAD) system to its long-term storage and analysis in the (RMS).

Students must reside in the Washington, DC, Virginia, or Maryland Area. This is a hybrid position with onsite days at customer locations.

Detailed Technical Focus

• CAD Engineering & Infrastructure
  • Hardware/Software Integration: Gain hands-on experience with CAD console hardware, peripheral configurations, and multi-monitor UI environments.
  • Environment Management: Assist in maintaining Training/Test and Production environments to ensure 99.999% system uptime.
• SQL & Data Analytics
  • Database Management: Utilize Microsoft SQL Server to perform complex joins and data validation.
  • Analysis: Translate raw emergency response data into actionable insights, focusing on response times and resource allocation.
  • Data Integrity: Perform audits to ensure RMS records meet state and federal reporting standards.
• Security & Compliance
  • CJIS Standards: Learn and apply Criminal Justice Information Services (CJIS) security policy requirements.
  • Access Control: Manage user permissions and troubleshoot security bottlenecks within the CAD/RMS ecosystem.

The 16-Week Curriculum

1. Weeks 1-4: Orientation, IT Onboarding, and CAD User Interface/Hardware Fundamentals.
2. Weeks 5-8: Systems Integration, Environment Management, and Troubleshooting.
3. Weeks 9-12: Transition to RMS, Reporting Fundamentals, and Relational Database (SQL) Introduction.
4. Weeks 13-16: Advanced SQL for Analysis, Security Compliance, and a Self-Selected Technical Capstone Project.

Preferred Qualifications & Requirements

• Academic Standing: Must be pursuing a degree in Information Technology, Computer Science, Cybersecurity, Data Analytics or a related field of study.
• Minimum GPA: 3.0 on a 4.0 scale preferred.
• Technical Skills: Basic understanding of Relational Databases (SQL).
• Familiarity with Windows Server environments and networking basics.

Mentorship & Growth

This program is designed for Knowledge Sharing. You will be paired with a Senior System Administrator who will provide supervised practical work, allowing you to move from observation to independent troubleshooting.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Hourly Salary Range

$23.00 - $25.00

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Must be pursuing a degree in Information Technology, Computer Science, Cybersecurity, Data Analytics or a related field of study.
• Must be able to obtain a background clearance as required by our government customers.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will