CAD Manager

CBRE; Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

CBRE, Inc. is seeking a CAD Manager within Global Workplace Solutions to maintain an enterprise view of CAD/CAFM service delivery, ensure global consistency, and manage a centralized CAD drawing library.

You will lead a team, handle space and occupancy data in CAFM/IWMS, coordinate with stakeholders, and deliver SLA-compliant data requests, reporting metrics, and cost estimates.

Qualifications

• CAFM/IWMS experience required with data management and SLA focus.
• Experience with CAD libraries and drawing management.
• Bachelor's degree preferred; equivalent experience considered.

Responsibilities

• Serve as client-facing representative and escalation point for issues.
• Provide direction and quick judgment aligned with client expectations.
• Manage drawing and data requests to ensure SLA compliance.
• Maintain SOPs and communicate changes.
• Provide reporting of key metrics for reviews.
• Identify operational improvements to enhance service delivery.
• Lead initiatives with scope definition and budgeting.
• Lead by example to uphold CBRE RISE values.

Skills

CAFM/IWMS experience

AutoCAD

Leadership & mentoring

MS Office

Data analysis & reporting

Education

Bachelor's Degree (preferred)

Tools

Manhattan

Archibus

Serraview

TRIRIGA

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. '

This role sits within the Client Consulting function, responsible for advisory services spanning real estate strategy, occupancy intelligence, and portfolio optimization.

About the role:

As a CBRE CAD Manager, you will be responsible for maintaining an enterprise view of the CAD/CAFM service delivery model ensuring global consistency. You will lead a team responsible for maintaining accurate space and occupancy data within a CAFM/IWMS system and managing a centralized CAD drawing library.

What you'll do:

• Serve as the client facing business representative and point of escalation for business critical or multifaceted issues to ensure they are handled in a consistent, urgent and professional manner.
• Provide direction and make quick judgment calls in accordance with the best interests of the business and in alignment with client expectations
• Manage performance and processing of drawing and data requests to maintain Service Level Agreement (SLA) compliance
• Ensure standard operation procedures are maintained and communicate any changes.
• Provide reporting of key business metrics for productivity tracking and client business reviews.
• Identify operational improvement to enhance service delivery.
• Identify initiatives that are out of scope, determine requirements, define scope and provide detailed preliminary and final cost estimates and budgets.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

What you'll need:

• Prior working experience in CAFM/IWMS systems (Manhattan, Archibus, Serraview, TRIRIGA, etc.).
• Prior working experience in AutoCAD.
• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.