Cache Club Representative

Cache-Creek-Casino-Resort; California; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Great Pay

Opportunities to Grow

Gas Discounts

Life Insurance

Paid Time Off (PTO)

Recognition Program

Free meals in Employee Dining Room

Weekly Paychecks

Affordable Healthcare

Medical Insurance

Vision Care Insurance

401k Savings Plan

Tuition Reimbursement

Employee Discounts

Direct Deposit

Job summary

Cache Creek Casino Resort seeks team players to welcome guests at the Cache Club Desk, provide club enrollment information, and promote rewards programs. Representatives inform guests about resort amenities, offers, and earned rewards while delivering superior service.

Responsibilities include working across promotions areas, coordinating with buses and kiosks, and maintaining accurate guest data in the system. A high school diploma or GED and basic computer skills are required.

Qualifications

• Must have high school diploma or GED and basic computer/keyboarding skills.
• Must be at least 21 years of age.
• Ability to read and interpret general business periodicals and present information clearly.
• Ability to calculate figures and amounts and apply basic math.
• Ability to solve practical problems and interpret instructions.

Responsibilities

• Provide outstanding guest service per R.I.C.H. values for internal and external guests.
• Stay updated with resort promotions, hours, and entertainment.
• Ensure guest information is entered correctly in the database per policies.
• Perform duties across Cache Club Desk, bus arrivals, kiosks, promotions area and casino floor.

Skills

Guest service

Communication

Keyboarding skills

Reading ability

Mathematical skills

Reasoning ability

Education

High school diploma or GED

Job description

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay


• Opportunities to Grow


• Gas Discounts


• Life Insurance


• Paid Time Off (PTO)


• Recognition Program


• Free meals in our Employee Dining Room


• Weekly Paychecks


• Affordable Healthcare


• Medical Insurance


• Vision Care Insurance


• 401k Savings Plan


• Tuition Reimbursement


• Employee Discounts


• Direct Deposit

Summary

Cache Club Representatives welcome and assist guests with club enrollment. Representatives promote the value and details of club membership, provide information about Cache Creek Casino Resort’s amenities, marketed offers and earned rewards.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provide outstanding guest service to all internal and external guests by following the Casino’s R.I.C.H. core values (Respect, Integrity, Commitment and Humility).

Communicate and stay up-to-date with changing resort promotions, retail, hotel, golf, spa, restaurant hours and entertainment.

Ensure all guest information is entered correctly in database while following department policies.

Perform a variety of different duties depending on area scheduled, including the Cache Club Desk, bus arrival and departures, Kiosk locations, Promotions Area and Casino Floor. Multiple duties will be performed such as, but not limited to Card issuance and reprints, guest information, checking in buses, kiosk assistance and minor maintenance, mobile sign-ups and reprints, and stocking and distribution of Marketed giveaways.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

High school diploma or general education degree (GED); and three months related experience and/or training; or equivalent combination of education and experience. Must have basic computer and keyboarding skills.

Age Requirement

Must be at least 21 years of age.

Language Skills

Ability to read and interpret general business periodicals. Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.

Mathematical Skills

Ability to calculate figures and amounts, and apply concepts of basic math.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly exposed to second hand tobacco smoke. The employee is frequently exposed to moving mechanical parts and vibration. The noise level in the work environment is usually loud.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.