Cable Service Technician

FHG Solutions INC; South Carolina; On-site; USD 27,552,000 - 38,573,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Disability insurance

Life insurance

Aflac plans

401(k) with company match

Job summary

FHG Solutions INC is seeking field technicians to install and service telephone, security, video, and internet systems. This role requires travel to customer sites and in-person work, with strict adherence to safety standards.

Applicants must live within daily commuting distance and have a valid driver’s license with a clean driving record. Compensation is USD-based, with benefits and performance bonuses possible based on work quality and punctuality.

Qualifications

• Experience with cable systems installation and troubleshooting.
• Strong customer service and communication abilities.
• English fluency required (speaking & understanding).
• Read and interpret operating instructions and procedures.
• Basic math, computer and troubleshooting skills.

Responsibilities

• Install and service telephone, security, video, and internet systems per standards.
• Travel to customer sites as required; 100% local travel.
• Complete daily reports and paperwork accurately.
• Acquire and return equipment as directed.
• Maintain tools and vehicles; report maintenance issues.
• Communicate with Dispatch on arrivals, departures, and delays.
• Keep work vehicle clean and organized; follow safety rules.
• Technical development training is mandatory to remain active.
• Follow all company & OSHA safety rules.
• Other duties as assigned.

Skills

Technical proficiency

Problem solving

Customer focus

Communication

Attention to detail

Adaptability

Safety awareness

Teamwork

Continuous learning

Education

High School or GED

Age 21+

Driver's license

3 years driving history

Clean MVR

Background check

Job description

Description:

MVR Guidelines

SUMMARY

Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.

Important information:

• Work Type: In-person only (remote work not available).
• Residency: Applicants must live within daily commuting distance. No relocation assistance is provided.
• Compensation: U.S.-based employment only; pay in U.S. Dollars.

DUTIES & RESPONSIBILITES

• Working for FHG requires travel if other markets are in need.
• Complete all installations according to company and industry standards.
• Accurately complete daily reports and paperwork.
• Acquire and return equipment as directed.
• Maintain tools and vehicles; report any maintenance issues.
• Communicate with Dispatch on arrivals, departures, and any delays.
• Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.
• Technical development training/certification is required; successful completion is mandatory to remain an active employee.
• Follow all company & OSHA safety rules.
• Other duties as assigned.

PGM2

Requirements:

Competencies

• Technical Proficiency: Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures.
• Problem-Solving Skills: Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills.
• Customer Focus: Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction.
• Communication Skills: Clear and effective communication with customers, team members, and supervisors, both verbally and in writing.
• Attention to Detail: Thoroughness and precision in performing installations, conducting tests, and maintaining records.
• Adaptability: Flexibility to work in various environments and adapt to changing priorities or challenges.
• Safety Consciousness: Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment.
• Teamwork: Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team.
• Continuous Learning: Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.

SKILLS

• Install residential/commercial video, HSI, CDV, HSD installation knowledge (training provided).
• Strong customer service, time management and communications abilities.
• Due to the nature of our customer base, fluency in English (speaking and understanding) is required.
• Read and interpret operating instructions and procedures.
• Basic math, computer, and troubleshooting skills. (Navigating and adjusting operating systems).
• Ability to identify and troubleshoot CATV technical difficulties.
• Manage time effectively, efficiently, and work independently.

EDUCATION / QUALIFICATIONS

• High School or GED preferred.
• Be at least 21 years old.
• Hold a valid driver’s license.
• Have a minimum of three (3) years of driving history.
• Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required. Note: Insurance carriers may review up to seven (7) years of driving history to determine eligibility.
• Due to the sensitive nature of our work inside customers’ homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.

COMPENSATION

• Paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards.
• Benefits offered include Health, Dental, Vision, Long Term and Short-Term Disability Policies, Life Insurance (Company paid and optional voluntary), Aflac plans, and a 401(k) with a company match.

PHYSICAL REQUIREMENTS

• Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights.
• Use hand tools.
• Frequent stooping, bending and twisting required.
• Work indoors, outdoors, in confined spaces, and while exposed to varied weather.
• Drive during all weather conditions, daytime and nighttime.
• Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory.

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