Cable Service Technician

FHG Solutions INC; Montgomery (AL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Short-term disability

Life Insurance

Aflac plans

401(k) with company match

Job summary

FHG Solutions INC in Montgomery, Alabama, United States is seeking a Cable Service Technician to install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.

This in-person role requires local travel, a valid driver’s license, and a background check. The position emphasizes customer service, safety, and adherence to company standards with benefits and an hourly pay structure plus potential production bonuses.

Qualifications

• High School diploma or GED required or preferred.
• Fluent English communication skills.
• Valid driver's license with minimum 3 years driving history.

Responsibilities

• Install and service residential/commercial video, HSI, CDV, HSD systems.
• Troubleshoot issues and educate customers.
• Complete daily reports and paperwork accurately.
• Maintain tools, vehicles and report maintenance issues.
• Coordinate with Dispatch on arrivals, departures and delays.
• Local travel required; in-person work only.

Skills

Customer service

Time management

Communications

Read operating instructions

Troubleshooting

Independent work

English fluency

Education

High School or GED

Valid driver's license

Minimum 3 years driving history

Background check clearance

Tools

CATV equipment

Job description

Cable Service Technician

FHG Solutions INC Montgomery, Alabama, United States

Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.

• Work Type: In-person only (remote work not available).
• Residency: Applicants must live within daily commuting distance. No relocation assistance is provided.
• Compensation: U.S.-based employment only; pay in U.S. Dollars.

DUTIES & RESPONSIBILITIES

• Working for FHG requires travel if other markets are in need.
• Complete all installations according to company and industry standards.
• Accurately complete daily reports and paperwork.
• Acquire and return equipment as directed.
• Maintain tools and vehicles; report any maintenance issues.
• Communicate with Dispatch on arrivals, departures, and any delays.
• Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.
• Technical development training/certification is required; successful completion is mandatory to remain an active employee.
• Follow all company & OSHA safety rules.
• Other duties as assigned.

COMPETENCIES

• Technical Proficiency: Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures.
• Problem-Solving Skills: Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills.
• Customer Focus: Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction.
• Communication Skills: Clear and effective communication with customers, team members, and supervisors, both verbally and in writing.
• Attention to Detail: Thoroughness and precision in performing installations, conducting tests, and maintaining records.
• Adaptability: Flexibility to work in various environments and adapt to changing priorities or challenges.
• Safety Consciousness: Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment.
• Teamwork: Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team.
• Continuous Learning: Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.

SKILLS

• Install residential/commercial video, HSI, CDV, HSD installation knowledge (training provided).
• Strong customer service, time management and communications abilities.
• Due to the nature of our customer base, fluency in English (speaking and understanding) is required.
• Read and interpret operating instructions and procedures.
• Basic math, computer, and troubleshooting skills. (Navigating and adjusting operating systems).
• Ability to identify and troubleshoot CATV technical difficulties.
• Manage time effectively, efficiently, and work independently.

EDUCATION / QUALIFICATIONS

• High School or GED preferred.
• Be at least 21 years old.
• Hold a valid driver's license.
• Have a minimum of three (3) years of driving history.
• Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required. Note: Insurance carriers may review up to seven (7) years of driving history to determine eligibility.
• Due to the sensitive nature of our work inside customers' homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.

COMPENSATION

• Paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards.
• Benefits offered include Health, Dental, Vision, Long Term and Short-Term Disability Policies, Life Insurance (Company paid and optional voluntary), Aflac plans, and a 401(k) with a company match.

PHYSICAL REQUIREMENTS

• Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights.
• Use hand tools.
• Frequent stooping, bending and twisting required.
• Work indoors, outdoors, in confined spaces, and while exposed to varied weather.
• Drive during all weather conditions, daytime and nighttime.
• Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory.