Technician

FiOptix; Hatboro (Montgomery County); On-site; USD 42,000 - 60,000; Full time

Job summary

FiOptix is seeking a Full Time Technician in Hatboro, PA to install and service cable/fiber TV, internet, voice, and security products for residential or commercial subscribers. The role involves wiring, testing, troubleshooting, and ensuring smooth operation of services.

The technician will work with internal teams, promote customer satisfaction, perform safety procedures, and maintain tools and vehicles, with strong emphasis on accuracy in work orders and documentation.

Qualifications

• High school diploma or GED or related trade school education.
• Ability to utilize small hand tools and various power tools.
• Ability to install complex television and internet equipment.

Responsibilities

• Install, maintain, and repair cable/fiber TV, voice, and internet systems; including wiring.
• Test cables/fiber according to specs.
• Troubleshoot network issues and repair poles/towers as needed.
• Install cable/fiber support structures and related components.
• Provide education to subscribers on equipment and services.
• Close out work orders with proper codes and documentation.

Skills

Small hand tools

Power tools

Troubleshooting

Verbal communication

Independent work

Reading instructions

Customer service

Climb and lift

Education

High school diploma or GED

Tools

Mobile test equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technician Hatboro, PA, US

Division: FiOptix Inc

FSLA Status: Non-Exempt

Reports To: Operations Manager

Job Summary:

This position is responsible for the installation or replacement of cable/fiber TV, and digital video/TV, internet, voice, and security products and services for residential and/or commercial subscribers.

Essential Duties and Responsibilities:

• Install, maintain, and repair cable/fiber TV, voice, and internet systems; including internal and external wiring
• Test newly installed or relocated cables/fiber according to Company and customer specifications
• Troubleshoot issues with the network communication
• Repair related cable and fiber poles and towers
• Install cable and fiber support structures, including but not limited to cable racks, j-hooks, and innerduct
• Collaborate with internal customer service to ensure work orders are handled correctly and timely
• Promote a positive relationship between the Company and customer subscribers; elevate matters of concern to local management
• Provide education to subscribers on the use of equipment and services
• Close out work orders accurately and timely with the proper task and/or billing codes
• Adhere to safety protocols set forth by the Company, including the use of personal protective equipment (PPE) as required
• Safely operate and maintain Company and customer issued tools, equipment, and vehicles
• Perform regular vehicle and tool inspections
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Education:

High school diploma, general education degree (G.E.D.), or related trade school education

Experience:

• Ability to utilize small hand tools and various power tools

Technical Skills:

• Ability to install complex television and internet equipment
• Ability to utilize mobile test equipment
• Knowledge of CATV/fiber installation quality standards and requirements
• Ability to identify, troubleshoot, and resolve customer-initiated service and installation issues

Soft Skills:

• Ability to read, comprehend, and carry out instructions
• Ability to work independently with minimal supervision
• Strong verbal communication and interpersonal skills

Physical Requirements:

• Must be able to pass pre-employment screening that includes background and drug testing
• Must have a valid driver's license and a driving record that meets Company requirements
• Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 80 lbs.
• Ability to work outdoors in various weather conditions
• Ability to work in confined spaces
• Ability to climb and carry a 28-foot ladder and work at heights
• Ability to stand for long periods of time on varied surfaces
• Ability to work long and unpredictable hours

Disclaimer:

All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.