Cable Service Technician

Madison Telecom; Augusta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player seeks dedicated technicians to install and service a range of communication systems. This role involves troubleshooting technical issues, educating customers, and ensuring installations meet industry standards. The ideal candidate will possess strong technical skills, a commitment to customer service, and the ability to work independently in various environments. Join a dynamic team where your contributions will directly impact customer satisfaction and operational success. If you are passionate about technology and eager to learn, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Life Insurance

Disability Insurance

Qualifications

• Technical proficiency in cable systems and installation techniques is essential.
• Strong problem-solving and customer service skills are required.

Responsibilities

• Install and service telephone, security, video, and internet systems.
• Communicate effectively with Dispatch and maintain a clean work vehicle.

Skills

Installation of telephone systems

Troubleshooting skills

Customer service

Technical proficiency in cable systems

Communication skills

Basic math skills

Time management

Problem-solving skills

Education

High School Diploma or GED

Job description

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SUMMARY

Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.

• Work Type: In-person only (remote work not available).
• Residency: Applicants must live within daily commuting distance. No relocation assistance is provided.
• Compensation: U.S.-based employment only; pay in U.S. Dollars.
  
  

Description

SUMMARY

Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.

Important Information

• Work Type: In-person only (remote work not available).
• Residency: Applicants must live within daily commuting distance. No relocation assistance is provided.
• Compensation: U.S.-based employment only; pay in U.S. Dollars.
  
  

DUTIES & RESPONSIBILITES

• Working for FHG requires travel if other markets are in need.
• Complete all installations according to company and industry standards.
• Accurately complete daily reports and paperwork.
• Acquire and return equipment as directed.
• Maintain tools and vehicles; report any maintenance issues.
• Communicate with Dispatch on arrivals, departures, and any delays.
• Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.
• Technical development training/certification is required; successful completion is mandatory to remain an active employee.
• Follow all company & OSHA safety rules.
• Other duties as assigned.
  
  

Requirements

Competencies

• Technical Proficiency: Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures.
• Problem-Solving Skills: Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills.
• Customer Focus: Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction.
• Communication Skills: Clear and effective communication with customers, team members, and supervisors, both verbally and in writing.
• Attention to Detail: Thoroughness and precision in performing installations, conducting tests, and maintaining records.
• Adaptability: Flexibility to work in various environments and adapt to changing priorities or challenges.
• Safety Consciousness: Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment.
• Teamwork: Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team.
• Continuous Learning: Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.
  
  

Skills

• Install residential/commercial video, HSI, CDV, HSD installation knowledge (training provided).
• Strong customer service, time management and communications abilities.
• Due to the nature of our customer base, fluency in English (speaking and understanding) is required.
• Read and interpret operating instructions and procedures.
• Basic math, computer, and troubleshooting skills. (Navigating and adjusting operating systems).
• Ability to identify and troubleshoot CATV technical difficulties.
• Manage time effectively, efficiently, and work independently.
  
  

Education / Qualifications

• High School or GED preferred.
• Be at least 21 years old.
• Hold a valid driver's license.
• Have a minimum of three (3) years of driving history.
• Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required. Note: Insurance carriers may review up to seven (7) years of driving history to determine eligibility.
• Due to the sensitive nature of our work inside customers' homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.
  
  

Compensation

• Paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards.
• Benefits offered include Health, Dental, Vision, Long Term and Short-Term Disability Policies, Life Insurance (Company paid and optional voluntary), Aflac plans, and a 401(k) with a company match.
  
  

Physical Requirements

• Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights.
• Use hand tools.
• Frequent stooping, bending and twisting required.
• Work indoors, outdoors, in confined spaces, and while exposed to varied weather.
• Drive during all weather conditions, daytime and nighttime.
• Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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