Cable Installation Technician at FHG Solutions INC Panama City, FL

FHG Solutions INC; Panama City (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Drug-Free Workplace

Job summary

Madison Telecommunications seeks technicians to install and service residential and commercial video, HSI, CDV, and HSD systems, troubleshoot issues, and educate customers. This is an in-person role with 100% local travel and strict background checks. Applicants must be 21+, have a valid license, and pass a comprehensive criminal check.

OSHA safety rules apply. Base hourly pay with a production bonus is offered, earnings vary with experience and certifications.

Qualifications

• High School diploma or GED required.
• Must be 21+ years old and hold a valid driver's license.
• Minimum 3 years driving history with clean MVR.
• Background check required; felonies disqualify.

Responsibilities

• Install and service video, security, and internet systems.
• Complete installations per standards and document daily.
• Travel locally 100% and maintain a clean work vehicle.
• Communicate with Dispatch about arrivals, delays, and departures.
• Follow OSHA safety rules and company policies.

Skills

Video installation

Customer service

English fluency

Reading procedures

Troubleshooting

Time management

Independent work

Education

High School diploma

Valid driver's license

MVR clear

Background check ready

Tools

CATV equipment

Job description

Description: SUMMARY Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. Important information: Work Type: In-person only (remote work not available). Residency: Applicants must live within daily commuting distance. No relocation assistance is provided. Compensation: U.S.-based employment only; pay in U.S. Dollars.

DUTIES & RESPONSIBILITES

Working for FHG requires travel if other markets are in need. Complete all installations according to company and industry standards. Accurately complete daily reports and paperwork. Acquire and return equipment as directed. Maintain tools and vehicles; report any maintenance issues. Communicate with Dispatch on arrivals, departures, and any delays. Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time. Technical development training/certification is required; successful completion is mandatory to remain an active employee. Follow all company & OSHA safety rules. Other duties as assigned.

PGM2Requirements:

Competencies

• Technical Proficiency: Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures.
• Problem-Solving Skills: Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills.
• Customer Focus: Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction.
• Communication Skills: Clear and effective communication with customers, team members, and supervisors, both verbally and in writing.
• Attention to Detail: Thoroughness and precision in performing installations, conducting tests, and maintaining records.
• Adaptability: Flexibility to work in various environments and adapt to changing priorities or challenges.
• Safety Consciousness: Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment.
• Teamwork: Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team.
• Continuous Learning: Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.

SKILLS

• Install residential/commercial video, HSI, CDV, HSD installation knowledge (training provided).
• Strong customer service, time management and communications abilities.
• Due to the nature of our customer base, fluency in English (speaking and understanding) is required.
• Read and interpret operating instructions and procedures.
• Basic math, computer, and troubleshooting skills. (Navigating and adjusting operating systems).
• Ability to identify and troubleshoot CATV technical difficulties.
• Manage time effectively, efficiently, and work independently.

EDUCATION / QUALIFICATIONS

• High School or GED preferred.
• Be at least 21 years old.
• Hold a valid driver's license.
• Have a minimum of three (3) years of driving history.
• Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required.
• Note: Insurance carriers may review up to seven (7) years of driving history to determine eligibility.
• Due to the sensitive nature of our work inside customers' homes and businesses, all applicants must pass a comprehensive criminal background check.
• Felony convictions will result in disqualification.
• Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.

COMPENSATION

Technicians are paid on a base hourly rate with a production bonus. Hourly rate is base on level of experience, certifications and quality of work. Production bonus can be earned by completing jobs timely, being at work on time, professional in appearance, craftsmanship and complying to all of FHG's and MSO's policies and procedures

PHYSICAL REQUIREMENTS

• Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights.
• Use hand tools.
• Frequent stooping, bending and twisting required.
• Work indoors, outdoors, in confined spaces, and while exposed to varied weather.
• Drive during all weather conditions, daytime and nighttime.

Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory. PIe24193abbee5-38059-40099136