Position Overview
The Cabana host plays a crucial role in ensuring a positive and welcoming experience for all guests. This position involves a combination of administrative tasks, customer service, and maintaining a safe and organized pool environment.
Essential Duties and Responsibilities
- Effectively and professionally build and maintain a clientele base.
- Leverage the clientele base to drive business to the pool and property.
- Greet and assist guests in a friendly and professional manner.
- Provide information about pool services, programs, and policies.
- Anticipate guest needs and provide assistance with seating cabanas and daybeds.
- Respond to and resolve guest complaints.
- Assist with cabana arrivals/departures and walk‑ins; manage cabana check‑ins and check‑outs.
- Ensure cabanas are set up prior to opening each day.
- Accurately register pool guests.
- Answer questions about pool offerings and hotel amenities.
- Work closely with VIP, FDL, PDL Room, guest experience services, and F&B team to provide high‑level service.
- Provide information regarding pool schedules, events, and policies.
- Handle cash transactions accurately and securely.
- Enforce pool safety rules and regulations; monitor area for unsafe conditions and report promptly.
- Collaborate with lifeguards and management to address safety concerns.
- Assist with scheduling pool events, classes, and programs.
- Organize pool equipment and maintain a tidy workspace.
- Other duties as assigned.
Qualification Requirements
- MUST be at least 21 years of age.
- Ability to perform the duties listed in Essential Duties and Responsibilities.
- Strong interpersonal and customer‑service skills.
- Ability to handle cash transactions accurately.
- Knowledge of pool safety regulations and ability to enforce them.
- Physical ability to lift up to 50 pounds and perform other duties described.
- Ability to read, interpret, and communicate instructions in English.
- Ability to qualify for required licenses and permits.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Pay
$15.00 per hour.