CAB Business Support Specialist

First Citizens Bank; Raleigh (NC); Remote; USD 30,000 - 45,000; Full time

Job summary

Join a leading bank as a customer service specialist, supporting daily operations and enhancing client experiences. This remote role requires effective account management, data entry skills, and a commitment to customer satisfaction. Ideal candidates will have a high school diploma and relevant experience.

Benefits

Competitive benefits program

Qualifications

• 2 years of experience in Operations, Support, or Customer Service.
• High School Diploma or GED required.
• Preferred: 3+ years of customer service experience.

Responsibilities

• Manage account servicing, including routine data entry and compliance.
• Perform operational tasks during inquiries from customers and vendors.
• Develop relationships with customers to streamline service experience.

Skills

Customer Service

Data Entry

Troubleshooting

Education

High School Diploma or GED

Job description

Overview

This is a remote role that may only be hired in Texas or Arkansas.

This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Responsibilities

1. Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
2. Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
3. Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
4. Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Qualifications

High School Diploma or GED and 2 years of experience in Operations, Support, or Customer Service.

Preferred Qualifications

• 3+ years of customer service experience.

Benefits are an integral part of total rewards, and First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.