C. Woods - Customer Service Representative

Ace Hardware Corporation; Tyler (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) retirement plan

Health coverage

Paid time off

Commission/bonus opportunities

Job summary

Ace Hardware Home Services, Inc. is seeking a customer-focused professional to join our team in a role that supports service scheduling, order entry, and high-quality customer interactions.

You will coordinate with field technicians, dispatch orders, and help maintain strong relationships with customers and vendors. Applicants should have 2+ years of customer service experience and proficiency with Microsoft Office applications.

Qualifications

• 2+ years of customer service experience.
• Experience with Microsoft Office (Outlook, Word, Excel).
• Strong attention to detail and commitment to high-quality work.
• High level of integrity in professional and personal conduct.
• Growth mindset with a desire to continuously improve.
• Ability to stay organized and perform well under pressure.
• Self-motivated with a strong work ethic.
• Positive, team-oriented attitude.
• Reliable and consistent in attendance and performance.
• Willingness to participate in an on-call rotation after hours as needed.
• This position is not eligible for employment visa sponsorship now or in the future.

Responsibilities

• Answer incoming calls and accurately enter customer information in ServiceTitan in real time.
• Deliver a great customer experience and build strong, lasting relationships.
• Communicate clearly and positively with field technicians and help coordinate their schedules.
• Dispatch and support technicians throughout the day to keep operations running smoothly.
• Manage multi-day and multi-vendor projects from start to finish.
• Support your team with a positive, team-first attitude.
• Step in and assist teammates when needed.

Skills

Customer service

Communication

Attention to detail

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Compensation Details

$17.00 per hour

Job Description

About C. Woods Company: Helpful meets helpful. C Woods is now Ace Hardware Home Services! It’s still the same great C Woods team that you know and trust – so what’s changed? Just our name. Now bringing helpful plumbing services to your home, supporting over 5,800 neighborhood stores across the country, Ace Hardware is a company dedicated to providing helpful service to local communities. Much like C Woods, Ace Hardware is dedicated to delivering an amazing experience to every customer, every time. Ace Hardware stores are locally owned and operated, with the goal to be helpful in the aisle and now in the home. We are excited to grow C Woods together with Ace and continue to support the local community for years to come. To learn more, visit: www.cwoodsco.com

Job Duties

• Answer incoming calls and accurately enter customer information in ServiceTitan in real time
• Deliver a great customer experience and build strong, lasting relationships
• Communicate clearly and positively with field technicians and help coordinate their schedules
• Dispatch and support technicians throughout the day to keep operations running smoothly
• Manage multi-day and multi-vendor projects from start to finish
• Support your team with a positive, team-first attitude
• Step in and assist teammates when needed

Job Requirements

• 2+ years of customer service experience (preferred)
• Recent experience with Microsoft Office (Outlook, Word, Excel)
• Strong attention to detail and commitment to high-quality work
• High level of integrity in both professional and personal conduct
• Growth mindset with a desire to continuously improve
• Ability to stay organized and perform well under pressure
• Self-motivated with a strong work ethic
• Positive, team-oriented attitude
• Reliable and consistent in attendance and performance
• Willingness to participate in an on-call rotation after hours as needed
• This position is not eligible for employment visa sponsorship now or in the future

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).

Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities. You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands‑on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co‑workers, customers, and your community.

Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable laws, plans and policies.

About Ace Hardware Home Services, Inc.

Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services.

Equal Opportunity Employer

Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Notice to Philadelphia, PA candidates

When reviewing a post-offer background check, we will conduct an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.

Additional Information

Ace Hardware is the largest retailer‑owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.