C-Store Manager

Workstream; Darlington (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the convenience sector is seeking a dynamic C-Store Manager to lead daily operations and foster a positive team environment. This role involves overseeing scheduling, training, and supervising employees while ensuring exceptional customer service and managing store profitability. The ideal candidate will have a strong background in retail management, excellent leadership skills, and a passion for creating a welcoming store atmosphere. Join a forward-thinking company that is committed to transforming the convenience store experience through innovation and technology.

Qualifications

• Experience in retail management or similar roles.
• Strong leadership skills to motivate and train team members.

Responsibilities

• Oversee daily store operations and manage employee performance.
• Ensure excellent customer service and handle complaints effectively.
• Monitor inventory levels and manage store profits.

Skills

Customer Service

Team Leadership

Inventory Management

Scheduling

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Point of Sale (POS) Systems

Computer Software for Reporting

Job description

Job Overview:

C-Store Manager

The C-Store Manager is responsible for day-to-day store operations, including scheduling, training, and supervising employees and assistant manager(s). This role also includes managing store profits and all controllable expenses including labor, inventory levels, and cash and inventory shortages.

1. Assist in the recruiting of, recommend for hire, and train positive individuals to become members of the team, ensuring excellent customer service.
2. Motivate, encourage, and challenge store C-Store Team Members.
3. Promote and resolve customer complaints in a timely and professional manner.
4. Implement and enforce established daily operating procedures to ensure the store is clean, adequately stocked, organized, and well-kept.
5. Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
6. Supervise and discipline all store employees according to company policy.
7. Monitor daily retail gasoline competitors and send the prices to the corporate office in a timely manner as established by management.
8. Complete daily paperwork and computer entry in a timely manner as established by management.
9. Monitor cash over/short, inventory shrinkage, and drive-offs daily.
10. Conduct store meetings as needed with employees (a minimum of one monthly).
11. Have the physical ability to perform all duties of a store C-Store Team Member regularly.
12. Understand all information in the daily reporting of store operations.
13. Follow and enforce all Company Policies and Established Procedures in store operations.
14. Implement monthly promotions and ensure all POS advertising/signage is properly posted at the proper time.
15. Communicate any problems with merchandise pricing to the Price Book Administrator.
16. Implement and enforce all merchandising and vendor policies and procedures.
17. Enforce all safety and security issues and report all unsafe conditions.
18. Report and process all employee and/or customer incidents or accidents following company procedure.

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.