C/S Social Service Specialist I

DE; Dover (DE); On-site; USD 36,000 - 48,000; Full time

Job summary

The Department of Health and Social Services (DHSS) in Delaware is seeking a Social Service Specialist I to be the first point of contact for clients, assess needs, and connect them with appropriate services. The role emphasizes referrals, documentation, and coordination with community resources within the Family Support framework.

Responsibilities include information/referral services, program informing, service coordination, and maintaining case records.

Qualifications

• Six months experience in record keeping.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Knowledge of health or human services support, interviewing clients and assessing needs or coordinating with community resources to obtain client services.

Responsibilities

• Provides information and referral services to enable clients to meet individual needs.
• Informs individuals of Federal, State and local programs/services available.
• Acts on behalf of individual or group to obtain services if necessary.
• Maintains record of all requests for services and classifies them.
• Acts as substitute for other workers when needed and provides coverage for other DSSC programs as assigned.
• Performs follow up activities with clients to assure client is receiving needed services as well as meeting their responsibilities.
• Provides transportation and schedules clients eligible for assistance.

Skills

Record keeping

Laws, rules & procedures knowledge

Using automated information systems

Client interviewing & needs assessment

Coordination with community resources

Information/referral services

Tools

Automated information system

Job description

Introduction

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The Social Service Specialist I is the first point of contact for all clients and public entering the center. By conducting the first interview, you’ll assist clients by assessing their needs and determining the appropriate services or programs for them. For those who are ineligible, you’ll provide referrals to outside services. You will follow the Family Support Operational Plan and Structure procedures and the Note Assessment and Plan (NAP) standards when documenting. You’ll perform other related duties as assigned.

Essential Functions

• Provides information and referral services to enable clients to meet individual needs.
• Informs individuals of Federal, State and local programs/services available.
• Acts on behalf of individual or group to obtain services if necessary.
• Maintains record of all requests for services and classifies them.
• Acts as substitute for other workers when needed and provides coverage for other DSSC programs as assigned.
• Performs follow up activities with clients to assure client is receiving needed services as well as meeting their responsibilities.
• Provides transportation and schedules clients eligible for assistance.

Job Requirements

• Six months experience in record keeping.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.

Additional Posting Information

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits. The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DHSS does not provide employment-based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail]. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.