C/S Quality Assurance Administrator

State of Delaware; Delaware; On-site; USD 50,000 - 62,000; Part time

Job summary

State of Delaware, Department of Health and Social Services (DHSS), is seeking a Quality Assurance Administrator to oversee statewide QA for Birth to Three and related programs. The role includes monitoring compliance with regulations, coordinating corrective actions, and developing QA training and technical assistance for staff.

The position involves leading data collection, audits, and reporting, with opportunities to work with supervisors and cross-functional teams.

Qualifications

• Bachelor's degree or higher in Behavioral Science, Social Science, Health Science, Business or related field.
• Three years experience in quality improvement and ensuring compliance with laws and standards.
• Three years experience ensuring compliance with regulatory and accreditation standards for health care facilities.
• Six months experience developing policies or procedures.
• Knowledge of inferential statistics such as correlation, t-tests, f-tests or ANOVA.
• Knowledge of descriptive statistics such as the mean, median, mode or standard deviation.

Responsibilities

• Manage the quality assurance program including infection control and risk and utilization management programs.
• Ensure facility activities conform with programmatic policies and procedures, applicable standards and federal/state regulatory requirements.
• Coordinate the facility remediation program for Quality Assurance; Reviews data from incident reports on accidents/injuries as it relates to facility wide Quality Assurance.
• Maintains the master schedule of Quality Assurance activities within the facility.
• Gathers and analyzes data through audits, interviews and other activities in order to monitor the quality and appropriateness of services and functions.
• Designs tools, systems and methodologies for data collection and recommended action. Prepares reports of findings and recommended action.
• Investigates incidents of non-compliance and allegations of abuse, neglect and mistreatment of patient, and conducts special studies as requested by superiors.
• Recommends new/revised operational or administrative policies/procedures to maintain proper utilization of services and reduce facility liability.
• Chairs and coordinates internal quality assurance committee.
• Participates in other facility committees which impact the Quality Assurance Program.
• Develops and conducts educational programs for and provides technical assistance to facility staff in all aspects of quality assurance.
• Acts as a liaison with other agencies and external reviewers associated with quality assurance.
• May supervise the work of professional, technical and/or support staff assigned to the program.

Skills

Quality assurance

Data analysis

Regulatory compliance

Statistics basics

Communication skills

Education

Bachelor's degree in Behavioral/Social/Health/Business related field

Job description

Introduction

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

This position will be responsible for conducting statewide electronic and paper chart monitoring for the Birth to Three Regional Programs to ensure staff compliance with state and federal regulations. The role will work closely with Supervisors to identify quality concerns and support the development of corrective action plans. Responsibilities include developing, implementing, and overseeing quality assurance and improvement activities, as well as monitoring program policies and procedures to ensure effective program implementation. The position will also provide training and technical assistance as needed. The Birth to Three Early Intervention Program is expected to transition to the Delaware Department of Education by July 2028. This position is not anticipated to be included in the transition. Prior to the transition, the employee will have the opportunity to explore and apply for other available positions within the organization, in accordance with organizational policies and available vacancies

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

• Knowledge and/or training in early childhood intervention or education.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Manages the quality assurance program which may include infection control, risk and utilization management programs.
• Ensures facility activities/operations conform with programmatic policies and procedures, applicable standards and federal/state regulatory requirements.
• Coordinates the facility remediation program for Quality Assurance; Reviews data from incident reports on accidents/injuries as it relates to facility wide Quality Assurance.
• Maintains the master schedule of Quality Assurance activities within the facility.
• Gathers and analyzes data through audits, interviews and other activities in order to monitor the quality and appropriateness of services and functions.
• Designs tools, systems and methodologies for data collection and recommended action. Prepares reports of findings and recommended action.
• Investigates incidents of non-compliance and allegations of abuse, neglect and mistreatment of patient, and conducts special studies as requested by superiors.
• Recommends new/revised operational or administrative policies/procedures to maintain proper utilization of services and reduce facility liability.
• Chairs and coordinates internal quality assurance committee.
• Participates in other facility committees which impact the Quality Assurance Program.
• Develops and conducts educational programs for and provides technical assistance to facility staff in all aspects of quality assurance.
• Acts as a liaison with other agencies and external reviewers associated with quality assurance.
• May supervise the work of professional, technical and/or support staff assigned to the program.

Job Requirements

JOB REQUIREMENTS for Quality Assurance Administrator

• Possession of a Bachelors degree or higher in Behavioral Science, Social Science, Health Science, Business or related field.
• Three years experience in quality improvement which includes evaluating the quality of services, identifying problems and needs and recommending corrective action and improvements to ensure optimum service delivery, goals and objectives are met and ensure compliance with applicable laws, rules, regulations and standards.
• Three years experience in ensuring compliance with regulatory and accreditation standards for health care facilities.
• Six months experience in developing policies or procedures.
• Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.
• Knowledge of descriptive statistics such as the mean, median, mode or standard deviation.

Additional Posting Information

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources . DHSS does not provide employment-based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov .

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com . If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail] .

Equal Opportunity and Diversity

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.