C. E. A.

Employment Development Department; California (MO); Hybrid; USD 150,000 - 171,000; Full time

Job summary

The Employment Development Department (EDD) in California is seeking a Deputy Director, Public Affairs Branch, to lead public communication and customer experience initiatives. The role directs policy for managing the department's public image, oversees outreach, media relations, digital content, and usability of web services, and partners across divisions to deliver compassionate, user-friendly services.

Hybrid work arrangement in Sacramento area, with mandatory background investigation and

Qualifications

• Executive leadership and policy direction for Public Affairs Branch.
• Experience implementing customer experience initiatives and public information policies.

Responsibilities

• Develop and implement policies for managing the department’s public image.
• Lead outreach, media relations, and digital content for public communications.

Job description

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-528538

Position #(s): 280-315-7500-001

Working Title: Deputy Director, Public Affairs Branch

Classification: C. E. A.

$13,472.00 - $15,297.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: Career Executive Assignment - Non Tenured, Full Time

Department Information

The Employment Development Department (EDD) is one of the largest state departments with employees at hundreds of service locations throughout the state and offers a wide variety of services to millions of Californians under the Job Service, Unemployment Insurance (UI), State Disability Insurance (SDI), Workforce Investment, and Labor Market Information programs. As California’s largest tax collection agency, EDD also handles the audit and collection of payroll taxes and maintains employment records for more than 17 million California workers.

Department Website: http://www.edd.ca.gov

Job Description And Duties

Working at the EDD means much more than showing up for a job. As an executive, you will be able to work on programs that are vital to the economic growth of our community and state. We recognize the strength in teamwork. We know that by encouraging collaboration and diversity, the best ideas will flourish. Be part of a team that prides itself in making a difference for Californians.

What will be the difference that you make for California?

Under the administrative direction of the Directorate, Employment Development Department (EDD), the Deputy Director, Public Affairs Branch (PAB), provides leadership and policy direction for the activities of the Branch and the responsibilities of the Customer Experience and Strategic Communications Divisions in leading public communication and customer-centric practices for the department. The incumbent provides critical subject matter expertise and direction to develop and implement policies for managing the department’s public image. The Deputy Director has full responsibility for the development and implementation of departmental policy in respects to customer experience initiatives and EDD public information, including outreach, marketing, graphics, plain language legal requirements, foreign language translations, website and EDD chatbot standards, media relations, social media content, customer research, EDD modernization metrics, Voice of the Customer program, and usability aspects of web-based applications. Branch activities ensure EDD provides Californians access to customer-focused services that are easy to use, trusted, and delivered with empathy.

You will find additional information about the job in the Duty Statement.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Final Filing Date: 10/16/2026

Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.