Byram Healthcare Customer Service Representative

Byram Healthcare Centers Inc; Dallas (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Accendra Health in Dallas is seeking a friendly, in-office Customer Service Specialist who educates patients on products and services, resolves concerns, and places supply orders. This on-site role supports a seamless patient experience and drives order accuracy.

You will review and process orders, make outbound calls, use product knowledge to assist patients, and collaborate with teammates. A High School diploma and 1–2 years of customer service experience are required; call-center experience

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience.
• Call center experience preferred.
• Excellent written and verbal communication.

Responsibilities

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required KPI’s
• Perform other duties as required

Skills

Customer service excellence

Clear communication

MS Office proficiency

Product knowledge learning

Multi-platform navigation

Education

High School Diploma or equivalent

Tools

MS Office

CRM systems

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated hourly range for this position is $20-22 an hour.

On-site position M-F 8.30-5 pm.

POSITION SUMMARY

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders. This is an in office position.

RESPONSIBILITIES

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required Key Performance Indicators (KPI’s)
• Perform other duties as required

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Call center experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn Byram products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone. If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life™.