BYRAM HEALTHCARE Customer Service Representative

Owens & Minor; Bothell (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their team in Bothell. This role is essential in providing a positive experience for patients by addressing their needs, educating them about products, and managing supply orders in a busy call center environment. The ideal candidate will possess strong communication skills and a passion for helping others. With a supportive work culture and comprehensive benefits, this opportunity is perfect for those looking to grow their careers in healthcare customer service. Join a team that values its employees and strives to make a difference in healthcare.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Purchase Plan

Tuition Reimbursement

Qualifications

• 1-2 years of customer service experience required.
• Call center experience preferred.

Responsibilities

• Answer high-volume inbound customer calls via an automated phone system.
• Utilize resources to troubleshoot and resolve patient issues.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Bilingual (Spanish/English)

Education

High School Diploma

Tools

MS Office

Job description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

JOB SUMMARY

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

RESPONSIBILITIES

1. Answer high-volume inbound customer calls via an automated phone system
2. Make outbound calls to patients, referrals, and sales as needed
3. Utilize resources to troubleshoot and resolve patient issues
4. Use full product knowledge of at least two Byram therapies to service patients
5. Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
6. Consistently meet and attain required Key Performance Indicators (KPIs)
7. Perform other duties as required

We are looking for candidate to be in our Bothell office. This is an onsite position that can go hybrid after training.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Call center experience preferred
• Bilingual in Spanish/English preferred

KNOWLEDGE, SKILLS AND ABILITIES

1. Excellent written and verbal communication skills
2. Proficient with MS Office and the ability to navigate multiple platforms
3. Ability to learn Byram products and therapies
4. Strong customer service skills with the ability to resolve patient concerns
5. Demonstrate soft skills to enhance patient experience

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.