Buyer II

HDR; Omaha (NE); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision plan

Life and AD&D insurance

401K Plan

Job summary

HDR is seeking a Microsoft Windows Field Deployment Technician to support VA EHR deployment and training. You will image and deploy PCs, laptops, monitors, printers, scanners, and networks across VA sites and offsite training centers, handling setup, imaging, and user-ready configurations.

You will work with supervision as needed, travel to sites, and maintain strong customer service while ensuring devices are ready for security scans and AD assignments.

Qualifications

• Minimum 1 year imaging and installing computer equipment.
• Ability to unpack/re-pack, move, and install IT equipment weighing up to 50 pounds.
• Experience with hardware and software support, troubleshooting, system imaging, and hardware break-fix.
• Knowledge of Active Directory and configuring network connectivity for training use.
• Excellent customer service skills and ability to work independently.
• HS diploma or GED with 8 years in lieu of a degree; no degree required if experience is met.
• Nice to have ServiceNow experience and VA Public Trust clearance; Windows desktop deployments.

Responsibilities

• Imaging, deploying, and setting up equipment across VA sites and offsite training centers.
• Unbox, repack, install, configure, and remove equipment as required.
• Verify computer images are current and ready for security scans; manage Active Directory assignments.
• Configure network connectivity in training rooms and ensure peripherals are installed at each seat.
• Travel to multiple sites as needed and provide high level customer service.

Skills

Imaging and deployment

Customer service

Hardware & software support

System imaging

Active Directory

Windows deployments

ServiceNow (nice to have)

Teamwork and independence

Education

HS diploma or GED with 8 years experience in lieu of degree

Tools

ServiceNow

Active Directory

Job description

Position Title: Microsoft Windows Field Deployment Technician As a Microsoft Windows Field Deployment Technician on our project, you'll work as a team member supporting the VA’s EHR deployment and training project. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. This position is located on-site at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for occasional weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week as needed. You Have: Minimum of 1-year experience in imaging and installing computer equipment Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor’s degree in IT, CS, EE, IS and 1 year of experience Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 Hourly rate of pay: $22.34 Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan We are an Equal Opportunity Employer: We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. This organization participates in E-Verify. #DICE