Butler Manager

Master Butler Collection; Northern (KY); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Master Butler Collection seeks a senior Butler Manager for an ultra-luxury hotel environment in the Middle East. This role unifies personalised guest experiences with structured operations and disciplined team leadership across presidential, royal, villa, and private residences.

The position requires five+ years in senior Butler or luxury hospitality leadership, experience in ultra-luxury settings, and a strong grasp of VIP protocol.

Qualifications

• Minimum five years in senior Butler or luxury hospitality leadership.
• Experience in ultra-luxury hotels or branded residences.
• Proven ability to lead multi-cultural teams.
• Strong understanding of VIP protocol.
• Fluent English; additional languages advantageous.

Responsibilities

• Lead Presidential, Royal and Villa Butlers across the property.
• Develop structured shift coverage including night operations.
• Ensure seamless pre-arrival, in-house and departure guest journey.
• Maintain consistency across multiple suite categories.
• Oversee VIP arrivals and protocol-sensitive stays; strengthen emotional connections with guests.
• Design and implement Butler SOPs; conduct structured daily briefings and shift handovers.

Skills

Team leadership

VIP protocol

Cross-cultural leadership

Emotional intelligence

Fluent English

Job description

Elevating Butler Service Through Training, Consultancy & Global Community

The International Platform for Butler Training, Careers & Luxury Service

Connecting the World of Butler Service, Luxury Hospitality & Private Estates

Supporting Modern Butler Careers Through Education, Placement & Mentorship

Training, Consultancy, Networking & Recognition for Luxury Service Professionals

Advancing the Future of Butler Service Through Leadership & Collaboration

A Global Community for Professional Butlers, Trainers & Luxury Hospitality Leaders

Where Modern Butler Service, Education & Industry Excellence Unite

Building the Future of Luxury Service Through Knowledge, Standards & Community

The Global Home of Butler Education, Consultancy & Professional Development

Position Overview

Master Butler Collection has been retained to identify a Butler Manager for an ultra-luxury hotel environment in the Middle East.

This is a senior operational role responsible for leading the Butler division across premium suites, villas and private residences within the property.

The appointment requires a professional who can unify personalised guest experience, structured operational systems and disciplined team leadership.

The Butler Household Manager is both custodian of service standards and strategic operator.

Scope of Leadership

• Lead and manage Presidential, Royal and Villa Butlers
• Develop structured shift coverage including night operations
• Ensure seamless pre-arrival, in-house and departure guest journey
• Maintain consistency across multiple suite categories

Guest Experience Governance

• Oversee VIP arrivals and protocol-sensitive stays
• Strengthen emotional connection touchpoints
• Review guest intelligence systems and reporting
• Coordinate closely with Front Office, Housekeeping and F&B

Operational Discipline

• Design and implement Butler SOPs
• Conduct structured daily briefings and shift handovers
• Monitor performance metrics and guest feedback
• Maintain Forbes and LQA standard alignment

Team Development

• Mentor junior Butlers and Apprentices
• Conduct training and coaching sessions
• Build leadership bench strength
• Support succession planning within the division

Commercial & Brand Alignment

• Protect brand positioning through service excellence
• Identify opportunities for elevated in-suite revenue
• Ensure discretion with high-profile clientele

Candidate Profile

• Minimum five years in senior Butler or luxury hospitality leadership
• Experience in ultra-luxury hotels or branded residences
• Proven ability to lead multi-cultural teams
• Strong understanding of VIP protocol
• Emotional intelligence and structured leadership style
• Fluent English, additional languages advantageous

Employment Framework

• Middle East location
• Compensation aligned with seniority and property scale