Butler - GVR

Station Casinos LLC.; Henderson (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Station Casinos LLC. is seeking a Butler to act as a liaison between luxury Guests and the resort, delivering exceptional service and managing special requests with professionalism and enthusiasm.

The ideal candidate will have experience in high-end hospitality, strong customer service skills, and the ability to communicate effectively with Guests and team members. Work includes varied shifts, and adherence to all company standards is crucial.

Qualifications

• Experience in a Four or Five Diamond or Luxury Resort.
• Ability to follow directions and make quick decisions.
• Professional appearance and demeanor.

Responsibilities

• Provide exceptional service during Guest stays.
• Coordinate all Guest requests for special arrangements.
• Uphold company standards and policies.

Skills

Excellent customer service skills

Interpersonal skills

Beverage service knowledge

Education

High School diploma or equivalent

Job description

The Butler will be the link between the luxury Guest and the resort, providing exceptional service during their stay and coordinating all Guest requests for special arrangements or services courteously and efficiently. The Butler will perform his/her responsibilities with professionalism, enthusiasm, and with the upmost discretion. The Team Member will also uphold all company standards, policies and procedures.

Qualifications

Experience in a Four or Five Diamond or Luxury Resort with proven skills to carry out these functions as a Butler, Personal Valet, Captain or Personal Coordinator. Working knowledge of beverage service. Excellent customer service skills. Must have interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. Ability to follow directions well, make quick decisions, remain discreet with all Guest information and activity and keep organized while under pressure. High School diploma or equivalent. Must be able to effectively communicate with Guests, Team Members and Management.