Butler - GVR

Durango Casino & Resort; Henderson (NV); On-site; USD 30,000 - 50,000; Full time

Job summary

Durango Casino & Resort in Henderson, Nevada, is seeking an experienced Butler to link luxury Guests with the resort. The Butler will provide exceptional service, coordinating special requests with professionalism and discretion.

The ideal candidate has experience in Four or Five Diamond Resorts and demonstrates excellent customer service and interpersonal skills. The position entails varied shifts, with a requirement to follow all company standards and procedures.

Qualifications

• Experience in a Four or Five Diamond or Luxury Resort as a Butler, Personal Valet, or similar position.
• Excellent customer service and interpersonal skills.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Link between luxury Guests and the resort.
• Provide exceptional service and coordinate guest requests.
• Uphold company standards and procedures.

Skills

Customer service skills

Interpersonal skills

Beverage service knowledge

Professional appearance

Education

High School diploma or equivalent

Job description

The Butler will be the link between the luxury Guest and the resort, providing exceptional service during their stay and coordinating all Guest requests for special arrangements or services courteously and efficiently. The Butler will perform his/her responsibilities with professionalism, enthusiasm, and with the upmost discretion. The Team Member will also uphold all company standards, policies and procedures.

Qualifications

Experience in a Four or Five Diamond or Luxury Resort with proven skills to carry out these functions as a Butler, Personal Valet, Captain or Personal Coordinator. Working knowledge of beverage service. Excellent customer service skills. Must have interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. Ability to follow directions well, make quick decisions, remain discreet with all Guest information and activity and keep organized while under pressure. High School diploma or equivalent. Must be able to effectively communicate with Guests, Team Members and Management.